General Manager

General Manager – Bristol

As a premium, professional workspace provide, Gilbanks is seeking an exceptional and experienced General Manager to lead our Bristol site.

This is a leadership role for a proven operator with experience in high-end, premium customer service environments, such as flexible workspace, hospitality, property, or facilities management. You will take full ownership of the site, ensuring consistently high standards across operations, customer experience, team leadership, and workplace presentation.

This is a fast-paced, varied role requiring strong organisation, prioritisation, and the ability to manage multiple responsibilities while maintaining accuracy and service quality. You will thrive in an environment where customer experience, responsiveness, and operational excellence are central to success.

At Gilbanks, premium service is not an added benefit, it is the standard. Every team member is expected to embody this mindset daily, delivering a consistently elevated experience where professionalism, attention to detail, and a proactive approach is evident at every touchpoint.

We are looking for a leader who brings operational capability, commercial awareness, and the ability to develop a high-performing, positive team culture.

The Role

As General Manager, you will be responsible for the overall performance, culture, and day-to-day operations of the Bristol site.

Key responsibilities include:

• Full ownership of site operations, team leadership, and customer experience
• Leading, developing, and managing the onsite team, including training and performance management
• Delivering consistently high standards across service delivery, presentation, and workplace environment
• Driving customer retention, renewals, and occupancy growth
• Managing the full customer journey, including onboarding, moves, offboarding, and IT setup
• Ensuring excellent customer experience management through regular engagement and feedback
• Overseeing the helpdesk function, ensuring issues are resolved quickly and professionally
• Managing supplier relationships and ensuring service level agreements (SLAs) are met
• Conducting regular site inspections to maintain operational and presentation standards
• Supporting recruitment, onboarding, and ongoing staff development
• Ensuring full Health & Safety compliance across the site
• Conducting customer viewings and supporting sales and occupancy growth
• Supporting and hosting community engagement and client events
• Managing stock control, ordering, and site supplies
• Supporting monthly financial processes, including invoice checks and cost control
• Managing ad hoc operational and improvement projects

About You

You will demonstrate:

• Experience in a management, general manager, or customer experience leadership role
• Background in premium customer service, hospitality, flexible workspace, property, or facilities management
• Strong leadership skills with experience managing and developing teams
• A proven ability to deliver excellent customer experience and service standards
• Strong organisational and prioritisation skills in a fast-paced environment
• A proactive, solutions-focused approach with strong ownership mindset
• Excellent communication and interpersonal skills
• High attention to detail and pride in operational standards
• Ability to build strong relationships with customers, colleagues, and stakeholders
• Experience in customer retention, service delivery, or workplace operations is highly desirable

What We Offer

• Competitive salary
• Enhanced annual leave entitlement + bank holidays
• Birthday leave
• Company pension scheme
• Uniform allowance
• Training and career development opportunities

If you are an experienced leader who thrives in premium service environments and is motivated by delivering exceptional customer experience through strong people leadership and operational excellence, we would love to hear from you

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