Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern:
- 9am – 5pm
- 11am – 7pm
- Alternate Saturdays: 9am – 1pm
Benefits
- 25 days holiday + bank holidays
- Holidays increase to 28 days after 5 years
- Birthday day off
- Pension scheme (5% employee / 3% employer)
- Free breakfast every day
- Free fresh fruit
- Free on-site parking
- Employee Assistance Programme
- Employee discount platform
- Free flu jabs
- Cycle to work scheme
- Metro season ticket salary sacrifice scheme
The Role
We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Responding to customer emails and queries
- Supporting customers with policy changes and new business enquiries
- Delivering outstanding customer service at every interaction
- Identifying customer needs and promoting suitable products/services where appropriate
- Updating systems accurately and efficiently
- Working closely with colleagues to support team performance
- Ensuring all customer interactions meet FCA and company standards
What We’re Looking For
- Strong communication skills
- Positive and professional attitude
- Excellent customer service skills
- Comfortable working in a fast-paced environment
- Ability to work independently and as part of a team
- Good IT and system skills
- Problem-solving mindset with a proactive approach
Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern:
- 9am – 5pm
- 11am – 7pm
- Alternate Saturdays: 9am – 1pm
Benefits
- 25 days holiday + bank holidays
- Holidays increase to 28 days after 5 years
- Birthday day off
- Pension scheme (5% employee / 3% employer)
- Free breakfast every day
- Free fresh fruit
- Free on-site parking
- Employee Assistance Programme
- Employee discount platform
- Free flu jabs
- Cycle to work scheme
- Metro season ticket salary sacrifice scheme
The Role
We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Responding to customer emails and queries
- Supporting customers with policy changes and new business enquiries
- Delivering outstanding customer service at every interaction
- Identifying customer needs and promoting suitable products/services where appropriate
- Updating systems accurately and efficiently
- Working closely with colleagues to support team performance
- Ensuring all customer interactions meet FCA and company standards
What We’re Looking For
- Strong communication skills
- Positive and professional attitude
- Excellent customer service skills
- Comfortable working in a fast-paced environment
- Ability to work independently and as part of a team
- Good IT and system skills
- Problem-solving mindset with a proactive approach
…