A global SaaS company, having had continued phases of growth is looking to expand their UK sales team by hiring an experienced Account Director.
If you have a background in SaaS start-up/scale-up environments with a proven track record in managing mid-market to lower enterprise accounts then this could be your next role.
Here you will be managing some of their most high-profile existing customers and be responsible for retaining and expanding the annual revenue across your portfolio.
Key Responsibilities:
- Retain and grow a portfolio of high-value accounts through strong relationships and strategic account planning.
- Identify upsell and cross-sell opportunities to maximise revenue within set portfolio.
- Collaborate with customer success and professional services teams to drive product adoption and ensure client satisfaction.
- Leverage data to monitor account health and identify areas for expansion.
- Act as a trusted advisor, solving problems and driving long-term customer success.
What we’re looking for:
- 6+ years of experience in account management or customer success (with a focus on cross sell/upsell and retention).
- Must have experience working for a SaaS company - non negotiable.
- Strong relationship-building skills with senior stakeholders in enterprise environments
- Autonomous worker, comfortable in a remote working environment.
- Previous experience within a start-up/scale-up company is highly advantageous.
- Commercial acumen and experience driving account annual revenue.
- Analytical mindset with a strategic approach to account planning
- Ability to thrive in a fast-paced, dynamic environment working with various teams within the company and your customers.
Benefits
- Base salary ranging from £90,000 - £110,000 + Uncapped Commissions + Health + More!
- 100% remote
- Strong focus on inclusion – regular retreats, community donation initiatives, and learning and development workshops.
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https://www.linkedin.com/company/kaliba