About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
Learn more at risk.lexisnexis.com.
About the team: You will manage a team of 3 Customer Enablement Consultants, who partner closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role: role is responsible for leading and scaling customer enablement capabilities to ensure customers successfully adopt, realise value from, and expand their use of our products and services. The Customer Enablement Manager is responsible for managing a team of specialists who delivery product enablement programmes, ensuring they are aligned to business priorities and customer outcomes. Working closely with Sales, Customer Support and Product, the manager ensures enablement initiatives reduce reliance on reactive support, accelerate time to value, and improve overall customer readiness and product adoption.
Responsibilities:
- Define and own the customer enablement strategy across onboarding, training, and product adoption for GUI, API, and batch customers.
- Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strategy.
- Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‑service resources.
- Lead feature enablement and release education in partnership with Product, Engineering, and Sales to ensure customer‑ready launches.
- Lead, coach, and develop a team of Customer Enablement Specialists, setting clear objectives, performance expectations, and development plans.
- Partner closely with Sales and Customer Support to improve handovers, reduce repeat issues, increase self‑service adoption, and support renewals.
- Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvements.
Requirements:
- Proven experience leading customer enablement, customer success, training, or onboarding teams
- Demonstrate exceptional people management skills, including coaching, performance management, and team development
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and cross functional partners
- Good understanding of instructional design principles and scalable learning approaches
- Ability to translate complex technical products into clear customer value and use cases
- Comfortable working with technical concepts and collaborating closely with Product and Engineering teams
- Exceptional analytical skills with experience using data to measure impact and drive decision making
- Excellent organisational and prioritisation skills, with the ability to manage multiple initiatives simultaneously
- Experience operating in a matrixed or fast changing environment
Working for you :
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work