Facilities Account Director – London £95,000
We are seeking an Account Director to work in a very prestigious environment to join an established team, all from a various trades who make up the building services team consisting of 30 staff.
Main Duties & Responsibilities:
- Establish and maintain the consistent operational service level to ensure customer satisfaction and contract measures.
- P&L responsibility for £5M + £2m in extra works
- Provide support and coaching for direct reports.
- Ensure technical support and infrastructure is maintained at all times.
- Ensure an effective process is in place for change management and governance.
- Prepare & conduct presentations/proposals when required that are suitable for executive-level review.
- 30 engineering staff reporting in through various avenues
- Ensure contract quality documentation & implementation programs are produced.
- Ensure contract renewals are completed within change control procedures & operational performance & the account P&L is reviewed annually
- Development and management of client relationships between all key stakeholders.
- Innovative management to meet changing business or operational circumstances.
- Ensuring that incident, operational and financial management reports are submitted in the agreed format and in line with the reporting dates and contract requirements.
- Management and oversight of P2P processes including WIP/Debt management.
- Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
- Full understanding of contract requirements.
- Ensure property site audits are undertaken on a regular basis and feedback is acted upon
- Effective leadership and communication style to manage all incidents and any escalations.
- Ensure that high quality, professional and courteous service is delivered at all times.
- Ensure all statutory & mandatory inspections are completed in accordance with the annual program and in accordance with the contract.
- Review all reactive works and response at least monthly.
- Implement any change process agreed to improve operational performance.
- Development of service offering, particularly project work.
- Ensure correct control measures and cost controls are in place.
- Ensure department procedures are followed with continual review with any improvements identified, implemented for Contract Management including - Helpdesk, Operatives & Admin
- Spearhead the HR management for the contract.
- Ensure Health & Safety and Environmental compliance.
- Ensure company standard operating procedures are implemented & adhered to at all times.
- Monitor and report on compliance regarding completion of Risk Assessments, implement improvement program where required.
- Develop staff training program & identify skill gap analysis requirements.
Essential Qualifications & Experience:
- Industry relevant qualifications.
- IOSH Managing Safely.
- Competent working knowledge of M&E discipline and next-generation maintenance methods.
- A sound level of administration and organisational skills.
- 3+ years’ experience at Account Director or Key Account Manager level.
- Computer literate with CAFM systems and MS Office applications.