Information Technology Support Analyst

IT Service Desk Analyst

• Full-time onsite role based in Farnborough
• Must be eligible for SC clearance
• High-volume service desk with clear progression pathways

ABOUT THE CLIENT:

Our client is a well-established organisation with a large, modern IT estate and a strong focus on service excellence. Their technology teams support a diverse user base in a fast-paced environment, with continuous investment in tools, training and career development. Due to continued growth, they are looking for an IT Service Desk Analyst to join their team.

THE BENEFITS:

• Structured shift patterns with clear expectations
• Ongoing training and access to online learning resources
• Career progression into senior, technical or leadership roles
• Exposure to a broad IT environment
• Supportive team culture

THE IT SERVICE DESK ANALYST ROLE:

You will be responsible for managing and resolving IT support tickets while delivering excellent customer service in a busy service desk. The role involves working across Microsoft 365 environments, handling inbound queries, and troubleshooting a wide range of issues. You will collaborate with colleagues to maintain service levels and support business operations effectively.

IT SERVICE DESK ANALYST ESSENTIAL SKILLS:

• 18 months to 2 years Service Desk experience
• Strong knowledge of Microsoft 365
• Experience with ServiceNow or similar ticketing systems
• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving ability

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via robin.muirhead@searchability.com. For further information please call me: 07719 065949.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

Service Desk, IT Support, Microsoft 365, ServiceNow, Troubleshooting, Customer Service, IT Support Analyst, NSD