Technical Services Manager

National / Hybrid (UK-wide)

Permanent

About the Role

We are seeking an experienced Technical Services Manager to lead the delivery of engineering and technical services across a major UK-wide account. This is a senior leadership role within a high-profile, government contract, offering the opportunity to drive real change, influence strategy, and shape technical service delivery at scale.

You will act as the senior technical authority across the account, overseeing performance, compliance, and continuous improvement across a large engineering population, while working closely with key stakeholders and clients.

Key Responsibilities

• Lead end-to-end delivery of technical and engineering services across the account
• Act as the primary escalation point for complex technical issues
• Ensure consistent, high-quality service delivery aligned to contractual requirements
• Build and maintain strong client relationships as the key technical contact
• Drive service performance, customer satisfaction, and continuous improvement initiatives
• Own financial performance including budgets, cost control, and revenue targets
• Implement standard processes, systems, and best practices across the contract
• Ensure compliance with health & safety, statutory, and regulatory requirements
• Identify opportunities for service improvement, cost savings, and growth

This role provides strategic oversight across approximately 300 engineers, setting standards and driving improvements, without direct line management responsibility

About You

We’re looking for a confident and commercially astute technical leader with a strong background in building services or hard FM.

Essential Skills & Experience

• 7–10 years’ experience in a senior technical or engineering leadership role
• Strong background in technical services delivery within hard FM or building services
• Proven experience in compliance, risk management, and service performance
• Experience leading technical change and implementing improvements at scale
• Strong commercial awareness (budgets, contracts, margins)
• Excellent stakeholder engagement and communication skills
• Analytical, structured problem solver with a continuous improvement mindset
• Electrical qualifications preferred
• HNC/HND (or equivalent) in an electrical or related discipline
• Full UK driving licence required

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.