Job Role
Operational Resilience & Crisis Management Associate responsible for supporting the prevention and management of disruptions to critical services. The role supports the Head of Operations in developing and embedding the Operational Resilience Framework, implementing the Bank’s Operational Resilience Management Program, and identifying gaps in processes and controls.
Key Responsibilities
Operational Resilience
- Develop, review, and coordinate implementation of the Operational Resilience Policy and action plans.
- Design and implement controls and procedures in response to regulatory, operational, and technology changes.
- Support and coordinate the Business Impact Analysis (BIA) process, including training stakeholders, validating inputs, identifying critical assets, and producing consolidated reports.
- Act as first-line point of contact for Operational Resilience matters.
- Coordinate third-party resilience assessments.
- Participate in incident management, project risk reviews, and governance reporting.
- Represent the Bank in Group Operational Resilience programs and working groups.
- Support oversight of Cyber Resilience, IT Resilience, and Business/IT Continuity.
- Assist with testing, training, workshops, and embedding a strong Operational Resilience culture.
- Collect, maintain, and report management information (MI) for Senior Management and the Board.
- Ensure proper record keeping and GDPR compliance.
Business Continuity Planning (BCP)
- Support the design, implementation, and maintenance of Business Continuity standards and plans.
- Coordinate internal and external recovery arrangements.
- Assist with BCP training, testing, reporting, and annual test oversight.
- Maintain BCP schedules and MI reporting for Senior Management and the Board.
Outsourcing
- Support the design and implementation of Outsourcing (SYSC 8) frameworks and standards.
- Assist in embedding regulatory requirements, audit findings, and outsourcing policies.
- Conduct oversight and annual reviews of outsourcing contracts.
- Support outsourcing training, MI collection, and Board reporting.