After Sales Manager

After Sales Manager – Construction Plant (OEM)

Package: Up to £62,000 + Company Car + Benefits

Location: Biggleswade, Bedfordshire

Industry: Construction Plant / Heavy Equipment (OEM)

The Business

A major global OEM within the construction plant and heavy equipment space is looking to appoint an After Sales Manager for its Biggleswade operation.

This role is crucial to the site and requires someone with strong technical knowledge (ideally an ex-engineer) and proven management experience within aftersales/service. The previous post holder has progressed internally, so there is a clear development pathway for the right person.

The Role

This is a senior aftersales leadership position, responsible for ensuring the service operation runs efficiently and to a high standard.

The position is fully office-based and will suit someone who can manage people, process and performance — while still having the technical credibility to handle escalations and support the wider team.

Key Responsibilities:

• Leading and developing the aftersales/service function on site
• Managing workflow, job control, WIP and operational priorities
• Supporting technical escalations and ensuring issues are driven through to resolution
• Driving service standards, KPIs, reporting and continuous improvement
• Liaising with engineering, parts and workshop to keep the operation moving
• Maintaining strong customer communication and stakeholder management

About You

• Background as an engineer or strong technical exposure within construction plant / heavy machinery / heavy equipment
• Proven management experience within service/aftersales (people leadership essential)
• Comfortable owning service performance, priorities, and escalations
• Strong communicator, structured and process-driven
• Commercially aware with a solutions-focused mindset
• Full UK driving licence

What’s on Offer

• Salary up to £62,000 (depending on experience)
• Company car + benefits
• 40 hours per week
• Fully office-based role (Biggleswade)
• A long-term opportunity within a structured OEM environment
• Clear progression pathway (previous post holder promoted internally)

How to Apply

If you’re an experienced aftersales/service leader from the heavy machinery industry — ideally with an engineering background — please apply online or contact Nathan Turley at nathan.turley@elitecn.co.uk for a confidential discussion.

Elite Consultancy Network is a brand within the Executive Network Group. We support leading organisations across the Construction Equipment, Power Generation and related sectors with key hires in Service, Sales and Operations.