We are recruiting on behalf of our client for an experienced Quality, Health & Safety Manager to take ownership of quality systems and health & safety compliance within a manufacturing environment. This role is responsible for ensuring products and services remain consistent, compliant, and aligned with both customer expectations and regulatory standards.
Prime Purpose
To lead and manage Quality, Health, Safety, and Environmental (QHSE) performance across the business. This role ensures compliance with all regulatory and ISO requirements while driving operational improvement, reducing the cost of poor quality, and embedding a strong safety and quality culture.
Key Accountabilities
- Lead the QHSE function across the business, ensuring compliance with ISO 9001, ISO 14001, and all relevant HSE legislation.
- Drive continuous improvement in quality and safety performance, with a focus on measurable outcomes and overall business impact.
- Reduce the cost of poor quality, including scrap, rework, and customer returns, to improve margin and operational efficiency.
- Improve right-first-time performance across production and the supply chain.
- Oversee supplier quality performance, working closely with Purchasing to address root cause issues.
- Ensure effective investigation and resolution of customer complaints, implementing long-term corrective actions.
- Maintain QHSE systems that are practical, embedded into daily operations, and consistently applied.
- Act as the internal authority on QHSE, providing clear direction and challenge where standards are not met.
- Support senior leadership with decision-making relating to risk, compliance, and operational performance.
Core Responsibilities
- Develop, implement, and continuously improve QHSE systems and processes across the business.
- Lead internal audit programmes, ensuring findings result in sustainable improvements.
- Conduct structured root cause analysis on quality and safety issues using methodologies such as 5 Whys.
- Collaborate with Production, Engineering, and Purchasing to resolve quality issues at source.
- Promote and drive a visible, proactive safety culture across all areas of the business.
- Monitor, analyse, and report on QHSE performance using meaningful KPIs to support data-driven decision-making.
- Ensure all documentation, procedures, and manuals are accurate, practical, and consistently applied.
- Manage and develop the Quality function.
- Ensure compliance with all relevant statutory, regulatory, and customer requirements.
Key Attributes & Experience
- Proven experience in a QHSE leadership role within a manufacturing environment.
- Strong working knowledge of ISO 9001, ISO 14001, and relevant HSE legislation.
- Demonstrated ability to deliver measurable improvements in quality and safety performance.
- Experience working closely with production teams to embed standards in practice.
- Strong problem-solving capability, with a structured and data-driven approach.
- Ability to influence, challenge, and engage stakeholders at all levels.
- Commercial awareness, with a clear understanding of how QHSE impacts cost, efficiency, and customer satisfaction.
- A proactive, hands-on approach with a focus on delivery, not just compliance.
Please note:
This job description is intended as a guide to the role and responsibilities. It is not exhaustive and may evolve in line with business needs and ongoing development of the position.