Location: London / Hybrid
Full-Time / Permanent
About Us
Personia Health is dedicated to helping pharmaceutical companies optimise patient engagement and reduce nonadherence with their medicines in clinical research and real-world settings. Founded by Professor Robert Horne (Director of the Centre for Behavioural Medicine, UCL School of Pharmacy, University College London) and UCL, our vision is to ensure that our world-leading behavioural science enables the best health outcomes from medicines. It is as simple as that.
About the Role
As an Account Director/Senior Account Director you’ll be the primary point of contact for a portfolio of pharma and life sciences clients. You’ll ensure seamless delivery of our services, anticipate client needs and collaborate closely with internal teams to drive operational excellence. This is a role for someone who loves structure, communication and making complex programmes run smoothly.
Key Responsibilities
- Serve as the trusted partner and primary point of contact for assigned clients, ensuring exceptional service, proactive communication and long-term relationship development.
- Manage project timelines, deliverables, budgets and expectations across cross-functional teams and external stakeholders.
- Plan and co-ordinate the delivery of projects to agreed operational standards, within defined costs and timelines.
- Translate client needs into actionable plans for operational, data and scientific teams.
- Collaborate with external partners, vendors and subcontractors required for project delivery.
- Act as the central point of coordination across internal teams, clients and external providers.
- Monitor project performance, identify risks and implement mitigation strategies in collaboration with senior leadership.
- Maintain clear, accurate and consistent project documentation throughout the project lifecycle.
- Ensure projects adhere to industry regulations, market research standards, SOPs and quality frameworks.
- Oversee quality assurance processes and associated documentation.
- Ensure clients receive timely information, deliverables and support, addressing concerns and resolving issues efficiently.
- Prepare and deliver client presentations, status updates, project reports and performance summaries for clients and senior management.
- Support commercial growth through identifying new opportunities, renewals and strategic account planning.
- Identify opportunities to expand services with existing clients and support broader business development activities.
- Contribute to continuous improvement initiatives, helping to strengthen internal processes and ways of working as the company grows.
What You Bring
- At least 3-4 years’ experience in pharmaceutical services agencies including Medical Communications, Clinical Research Organisations, Real-World Evidence and Patient Engagement companies.
- Strong client‑facing communication skills and the ability to build trusted relationships.
- Proven ability to manage multiple projects with precision and calm.
- A structured, analytical mindset.
- Comfort working cross‑functionally with scientific, operational and commercial teams.
- Although not essential, a scientific background to degree level is desirable.
- High attention to detail and a commitment to quality.
- A proactive, solutions‑oriented approach.
Why Join Us?
- Personia’s work positively impacts patients health outcomes. Your work would play an important role in taking our academic research into practical applications.
- Be part of a collaborative professional team that is passionate about its work.
- Personia is a fast growing and ambitious company, join us now to be part of this journey and grow and develop with us.
- Hybrid working environment with flexibility and autonomy.
- Salary: £55,000–£60,000 per annum and benefits package.
How to Apply
If you’re as enthusiastic as we are about the future of the application of leading behavioural science then we’d love to hear from you. Apply directly via LinkedIn.
ACTION REQUIRED
To be considered for this role, please include a brief response (max 150 words per question) to the following two prompts in your cover letter:
- What specifically draws you to the intersection of behavioural science and pharmaceutical patient engagement?
- How do your background and experience prepare you to add value to the work we do at Personia Health?