Service Solutions Intern

Title/Position: Aftersales Service Solutions Internship

Location: Basildon (Phoenix House)

Sector: Automotive

Business: Truck industry

Department: Aftersales

Contract Type: Internship (Full-time)

Duration: 12 months

Work Schedule: Hybrid (3 days in office)

Salary: £26,000 or £28,000 depending on your university degree level.

Reports to: Portfolio Manager

The purpose of an internship at Iveco Group is to provide individuals, especially students and recent graduates, with training in real-world experiences in their field of study. Internships allow you to:

• learn and implement your learnings under the guidance of seasoned professionals, refining your skills and gaining insights into industry practices
• apply theoretical knowledge in practical work life settings, enhancing your employability for future jobs
• gain practical exposure to a specific industry or profession, bridging the gap between classroom learning and professional work
• expand your professional network, which can be beneficial for future career opportunities

At Iveco Group we pride ourselves on our internship programmes that have been running with success for many years. We hope that this internship serves as valuable experience to you for your future career, and we commit to providing support to you to ensure you can meet your personal aims. We encourage you to be inquisitive and ask us why as we recognise the contribution that a fresh pair of eyes can make to our operations.

Main Purpose of the Job

The Service Solutions team is in charge for After-sales contracts and connectivity for Trucks.

We manage a profitable business in R&M and Connectivity services, in terms of revenues and

customer after-market retention. It is our responsibility to manage the relationship within Company, Dealers and final Customers, aimed to maximize the Customer satisfaction in relation to our R&M and Connected services products.

You will learn to use and understand the key concepts of the After-sales contracts offer supporting the Service Solutions manager in day-to-day operations contributing as an active member of the team. You will be trained to develop the ability to analyze the results achieved and to plan preventive and corrective actions to achieve the targets. Also, you will develop the ability to prioritize and make fast but accurate decisions in an exciting and challenging environment.

Key Activities:

In order to achieve the Aftersales internship function, the main responsibilities of the position include:

• The role has the objective to contribute to ensure a profitable business in R&M and digital services, in terms of Revenues and Margins,
• Work on strategies to increase the market share thanks to data analysis and through a cross functional approach with other departments
• Key role for Dealer Network for R&M and digital services in terms of sales support and trainings, problem solving
• Capture Dealers and Customers’ hints to help improve after-sales opportunities and create efficient business processes
• Assist the Dealer’s salesforce in managing R&M and EW, guiding them thought our system and processes and defining strategies to enhance the business.
• Support the Dealer’s network to improve their sales performances and how to interact with salesmen and internal colleagues to maximize the final customer’s satisfaction.
• Be the main interface with the Dealer Network and customers and your focus will be to support and improve the after-sales business.

Job requirements and Qualifications

• Preferential Economic/Engineer Degree with specialization in Marketing or Digital services
• Advanced skills in Data Analyst/reporting
• Eligibility to work in the UK
• Full clean Driving Licence
• Good knowledge of Microsoft Office with specific focus on Excel

It is a condition of employment that employees may be required to undertake such other duties as may reasonably be required of them. Furthermore, it may be necessary to change the roles and responsibilities from time to time. Management reserves the right to implement such changes.

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

At Iveco Group, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Guided by our core value of “We Contribute Diverse Strengths,” we welcome talent from all backgrounds and experiences. We believe in learning through collaboration, acting with integrity, and driving innovation together. If you’re passionate, curious, and ready to grow in a supportive team environment, we encourage you to apply.