Senior Business Analyst
Perm Role
SC Eligible OR Active SC Candidate
London - 1-2 day Travel per week to office
Role Summary
The Senior Business Analyst (BA) will play a critical role in supporting multidisciplinary delivery teams to successfully deliver the HPV Self‑Testing service into Private Beta, and to iterate and mature the service through structured learning from user feedback, operational insights, and clinical and policy constraints.
The post holder will work closely with Delivery Managers, Product Managers, UCD designers, engineers, clinical and policy stakeholders, translating user needs, service outcomes, and policy intent into clear, prioritised, and testable requirements. The role requires experience working in Government digital services, with a strong understanding of agile, user‑centred delivery in complex, regulated environments.
Senior Business Analyst – Key Responsibilities
Service & User Analysis
- Work with UCD, Product and Clinical stakeholders to understand user needs, clinical requirements, and policy intent.
- Translate user research findings into clear service requirements, hypotheses, and acceptance criteria.
- Support the team to balance user needs, operational constraints, and clinical safety requirements.
Agile Delivery Support
- Collaborate closely with Delivery Managers and Product Managers to refine and prioritise the backlog.
- Produce high‑quality user stories, process maps, and supporting artefacts suitable for Private Beta delivery.
- Ensure requirements are incrementally delivered, testable, and aligned to service outcomes.
Private Beta Delivery
- Support delivery of the HPV Self‑Testing service into Private Beta, ensuring:
- Clear scope and success measures
- Traceability between user needs, policy goals, and delivered features
- Readiness for controlled live testing
Iteration & Continuous Improvement
- Analyse user feedback, support data, operational insights, and analytics gathered during Private Beta.
- Work with the team to adapt and refine service journeys based on evidence.
- Ensure learning is captured and informs subsequent delivery phases.
Stakeholder Collaboration
- Act as a bridge between delivery teams and wider stakeholders including policy, clinical, operational and assurance groups.
- Facilitate workshops and structured conversations to resolve ambiguity and build shared understanding.
- Communicate complex information clearly to both technical and non‑technical audiences.
Governance & Assurance
- Ensure business analysis outputs support compliance with:
- GDS Service Standard
- Accessibility and inclusive design requirements
- Support preparation for service reviews, show‑and‑tells, and assurance checkpoints.
Essential Skills & Experience
Essential
- Proven experience as a Business Analyst in Government and/or NHS digital services
- Strong experience working in Agile, multidisciplinary teams
- Demonstrated ability to translate user needs into clear, actionable requirements
- Experience supporting Beta or Live digital services
- Excellent stakeholder management and communication skills
Desirable
- Experience working on screening, prevention, or healthcare services
- Familiarity with GDS Service Standard and service assessments
- Experience interpreting user research and service analytics
- Exposure to User‑Centred Design (UCD) practices
Why This Role Matters
This role directly supports the safe, effective, and inclusive rollout of an important preventative health service. Success will help improve cervical screening uptake, reduce inequalities in access, and ensure that learning from real users meaningfully shapes the future of the service.