Client Relationship Manager (SaaS)
Hybrid (London-based) | Up to £60,000
A growing climate-tech and SaaS business is looking for a Senior Client Relationship Manager to lead strategic client relationships across enterprise and public-sector accounts.
This is a high-impact role focused on client success, retention, SaaS growth, operational excellence, and team leadership. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
What you’ll be doing
- Managing and growing relationships with strategic SaaS clients
- Driving platform adoption, customer satisfaction, and retention
- Acting as the senior escalation point for client issues
- Identifying and delivering upsell opportunities across software and services
- Supporting onboarding, contractual compliance, and SaaS billing processes
- Collaborating cross-functionally with product and technical teams
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
What we’re looking for
- Strong experience in SaaS account management, customer success, or client relationship management
- Experience managing senior stakeholders and enterprise clients
- Highly organised with exceptional attention to detail
- Calm under pressure and confident handling competing priorities
- Commercial mindset with experience identifying growth opportunities
- Strong spreadsheet and data-handling capability
- Experience in utilities, energy, proptech, housing, or infrastructure sectors is highly desirable
Nice to have
- Experience working with local authorities, housing associations, or energy services organisations
- Contract management experience
- Experience in fast-paced scale-up or technology environments
This is an excellent opportunity to join a mission-driven business using technology to improve operational efficiency and sustainability across the built environment.
Apply via LinkedIn or message josh@elastic-ltd.com directly for more information.