Knowledge System Manager
Location: 102 Petty France, London (Hybrid)
Contract: 12 Months
About the Role
Key responsibilities:
- Leading the team who own and maintain GLD’s knowledge systems (three document and legal knowledge search platforms using SharePoint, WordPress and Sitecore technologies and a document automation tool), including line management responsibilities, establishing clear priorities and setting performance and project objectives for the team.
- Working with system users and content creators, to ensure the systems are effective and content meets needs, including accessibility requirements.
- Finding innovative ways to make use of the systems currently available to meet the changing needs of the organisation.
- Project managing improvements to our current systems and working with a variety of stakeholders to achieve effective outcomes and value for money.
- Building and maintaining strong relationships with internal and external technology experts and acting as the link between these experts and system users.
- Working across K&I and wider Knowledge and Learning Communities to support and engage users across GLD and the GLP, including delivering training.
- Contributing to K&I projects which benefit from a systems perspective and ensuring that conversations across the group which involves knowledge systems are joined up so that the Division work in a collaborative way. Supporting senior stakeholders (including Board level) in their strategic work to design the future direction of GLD’s knowledge and learning systems to ensure they support a national GLD and are fit for the future.
- Ensuring that all activities are aligned with GLD’s priorities, the GLD and GLP strategies and cross-government policies relating to information and data management
- Expert insight on technological changes and knowledge management to ensure that GLD remains up to date with current best practice.
- Acting as the conduit between Digital and K&I colleagues to facilitate the embedding of legal technology and advancements (for example in the field of AI) into our knowledge systems.
- Identifying gaps in the current systems offer and working with legal teams, Digital and K&I to understand and plan to meet gaps.
- Current awareness and horizon scanning – monitoring, curating and promoting relevant developments in legal technology across a variety of knowledge platforms to ensure that learning content is kept up to date.
Minimum Requirement:
- Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLD’s current
- Knowledge Systems used across GLD, the Government Legal Profession (GLP) and wider civil service
- Project Management
- Line management
- Knowledge systems experience
- Data knowledge systems background