Field Service Engineer - Derry

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes:

BT47, BT48, BT82

Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500.

Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday Saturday) with a mixture of 7.5 and 10 hour shifts.

No two days are the same, so you will always be learning and finding new challenges.

• Be the expert in installations, fixing faults and delivering great customer service


• Diagnose errors and technical problems and determine appropriate solutions


• Document processes and follow company standard procedures and protocols


• Collaborate with the technical team and share information across the organisation

Who we are

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

• A UK Manual driving licence

The other stuff we are looking for

• An organised individual with a customer-focus, who is motivated to help others


• An individual who can build great relationships with customers


• Someone who enjoys problem solving and finding suitable solutions for customers


• Be comfortable working at heights and outside in all weathers

What's in it for you

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

• A competitive salary of £29,000, £2,500+ On target earnings, plus a company van


• Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance


• Industry-leading family leave policies


• 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more)


• Pension scheme (up to 10% match) and life assurance

Next steps

After applying and living in the correct Post Code, youll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2.

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