General Manager

General Manager

Location: Croydon

Salary: Up to £50K

Key Responsibilities

Mobilisation & Operational Management

• Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing.
• Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness.
• Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance.
• Appoint and manage third‑party service providers, ensuring high‑quality service delivery.

Resident Experience & Engagement

• Act as the face of the development, fostering a strong sense of community among residents.
• Develop and implement a resident engagement strategy, including regular communication, events and feedback collection.
• Ensure a seamless move‑in and move‑out experience, with a focus on customer satisfaction.
• Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property’s visibility and appeal.

Leasing & Occupancy Management

• Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy.
• Manage property listings, portals and enquiries, ensuring a swift and professional response.
• Oversee the application and move‑in process, ensuring compliance with all regulations and policies.
• Monitor lease renewals and retention strategies to optimise occupancy and revenue.

Financial & Compliance Management

• Develop and manage budgets, ensuring all operational costs are controlled effectively.
• Monitor site expenditure, identify cost‑saving opportunities and ensure all invoicing and financial procedures are followed.
• Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained.
• Manage risk and regulatory compliance, particularly with fire safety and building regulations.

Team Leadership & Development

• Lead, motivate and develop a team of up to seven staff, providing clear direction and ongoing support.
• Conduct regular performance reviews, training and one‑to‑one meetings to support professional development.
• Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently.
• Assist with recruitment, onboarding and training of new team members.

About You

• The ideal candidate will have a strong background in residential property management, build‑to‑rent (BTR), co‑living or PBSA.
• You should have experience leading teams, managing operational processes and delivering excellent customer service.
• A proactive and hands‑on approach to management.
• Excellent communication and leadership skills.
• Strong problem‑solving abilities with the ability to work under pressure.
• Experience in financial management, budgeting and cost control.
• A passion for delivering outstanding resident experiences.

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