Overview Of Position
Job title: Head of Membership. Salary: £59,656 per annum (London based) or £54,887 per annum (non‑London) plus excellent benefits. Hours: Full time, 35 hours per week. Location: Remote or London based (must attend London office at least twice per month if remote). Contract type: Permanent.
The Royal College of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead and develop the RCSLT's membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
Job brochure: https://www.rcslt.org/wp-content/uploads/2026/05/Head-of-Membership_Job-Vacancy-Brochure_May-2026.pdf
Who We Are
The RCSLT is the professional body for speech and language therapists across the UK. It has over 24,000 members and employs around 65 staff, predominantly based in a London office, with additional offices in Belfast, Edinburgh, and Cardiff.
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government.
The Role
The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions.
Reporting to the Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition (MVP) and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment.
What We Are Looking For
- A strategic and collaborative Head of Membership with strong understanding of membership lifecycle management, value proposition development and insight‑led decision‑making.
- Proven experience leading teams and managing people in a fast‑paced, changing environment and working cross‑functionally to achieve organisational goals.
- Confidence in using and championing CRM systems as a core organisational asset, alongside a solid understanding of data protection and GDPR.
- Effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships.
- Skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches.
- A calm, structured and solutions‑focused mindset, with a commitment to a member‑centred approach and high‑quality service delivery, including oversight of complaints processes.
What We Can Offer You
- A competitive starting salary
- Generous annual leave entitlement
- Excellent staff training and development opportunities
- Supportive and flexible working environment including hybrid working arrangements
- Generous pension scheme
- Life insurance cover
- Season Ticket Loan scheme
- Eye care voucher scheme
- Family friendly employer including enhanced maternity and paternity leave
- Cycle to Work scheme
- Access to an Employee Assistance Programme
Our Commitment to Equity, Diversity, and Belonging (EDB)
We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.
The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.
About the RCSLT
The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists (SLTs) across the UK. The RCSLT supports SLTs by providing leadership, setting professional standards, facilitating research, promoting better education, and training.
The RCSLT team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and Cardiff offices.
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Job title: Head of Membership. Salary: £59,656 per annum (London based) or £54,887 per annum (non‑London) plus excellent benefits. Hours: Full time, 35 hours per week. Location: Remote or London based (must attend London office at least twice per month if remote). Contract type: Permanent.
The Royal College of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
Job brochure: https://www.rcslt.org/wp-content/uploads/2026/05/Head-of-Membership_Job-Vacancy-Brochure_May-2026.pdf
Who We Are
The RCSLT is the professional body for speech and language therapists across the UK. It has over 24,000 members and employs around 65 staff, predominantly based in a London office, with additional offices in Belfast, Edinburgh, and Cardiff.
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government.
The Role
The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions.
Reporting to the Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition (MVP) and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment.
What We Are Looking For
- A strategic and collaborative Head of Membership with strong understanding of membership lifecycle management, value proposition development and insight‑led decision‑making.
- Proven experience leading teams and managing people in a fast‑paced, changing environment and working cross‑functionally to achieve organisational goals.
- Confidence in using and championing CRM systems as a core organisational asset, alongside a solid understanding of data protection and GDPR.
- Effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships.
- Skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches.
- A calm, structured and solutions‑focused mindset, with a commitment to a member‑centred approach and high‑quality service delivery, including oversight of complaints processes.
What We Can Offer You
- A competitive starting salary
- Generous annual leave entitlement
- Excellent staff training and development opportunities
- Supportive and flexible working environment including hybrid working arrangements
- Generous pension scheme
- Life insurance cover
- Season Ticket Loan scheme
- Eye care voucher scheme
- Family friendly employer including enhanced maternity and paternity leave
- Cycle to Work scheme
- Access to an Employee Assistance Programme
Our Commitment to Equity, Diversity, and Belonging (EDB)
We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.
The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.
About the RCSLT
The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists (SLTs) across the UK. The RCSLT supports SLTs by providing leadership, setting professional standards, facilitating research, promoting better education, and training.
The RCSLT team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and Cardiff offices.
#J-18808-Ljbffr…