Summary
As a Head of Data and AI Delivery you have overall accountability for the technical delivery and execution of product and programme solutions within the Data and AI team at M&S. You will lead highly visible and complex programmes of work and act as an equal partner with our Data Technology, Data Product and senior business leaders to deliver value, help define, execute and land strategic outcomes while ensuring the overall delivery remains smooth and efficient. This role is part of the team that delivers data and AI solutions to the business, aligned to strategic objectives, through our core data platform, BEAM.
Who You Are
- Extensive experience and responsibility of product and programme delivery, combining business knowledge with technical expertise to drive innovation, foster relationships and promote an ‘own it and get it done’ attitude.
- Excellent financial and commercial acumen, including experience managing large budgets.
- Awareness of emerging Data and AI industry trends and ability to interface with senior stakeholders and peer groups to assess applicability to M&S.
- Excellent interpersonal skills, proactive can‑do attitude, and ability to set communication standards with both technical and non‑technical individuals, including director level.
- Experience working in retail – ideal, but not mandatory.
What You Will Do
- Drive, own and deliver highly complex and multi‑disciplinary Data and AI initiatives, collaborating with business stakeholders and D&T peers.
- End‑to‑end programme delivery: ensure successful delivery of all technical data programmes from initiation through to completion, managing timelines, budgets, resources and quality to meet or exceed expectations.
- Develop and foster trusted relationships with stakeholders across business areas, simplifying complex technology issues to ensure successful delivery of outcomes through innovation and thought leadership in line with SLAs.
- Accountable for the data and AI budget and driving value for money in the smartest, most efficient way.
- Anticipate problems using specialist knowledge and put processes in place to improve capability and effectiveness.
Benefits
- After completing your probationary period, receive a 20% colleague discount across all M&S products and many third‑party brands for you and a household member.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes based on personal objectives and business performance.
- A generous defined contribution pension scheme and life assurance.
- A dedicated welcome to teams with a tailored induction and training programmes.
- Perks and discounts via the M&S Choices portal to maximise financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies providing support and flexibility for your family.
- Wellbeing support, including 24/7 virtual GP and PAM Assist.
- A charity volunteer day to support a cause you are passionate about.
Employment Information
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you require any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application, so we can put steps in place to help you be at your best.
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