{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Director, Global Customer Audit”, “description”: “
Key Responsibilities
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Global Strategy & Governance
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Executive & Functional Leadership
- Serve as the executive escalation point for high‑risk, complex, or strategic customer audits.
- Lead cross‑functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
- Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
- Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
- Ensure global consistency while allowing for regional regulatory and customer nuances.
- Build a strong succession pipeline and global community of practice for customer audit professionals.
Customer & External Engagement
- Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
- Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
- Ensure customer communications are clear, accurate, and executive‑appropriate.
Risk, Compliance & Assurance
- Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer‑specific audit requirements).
- Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
- Provide executive‑level reporting on audit outcomes and risk exposure.
Continuous Improvement & Operational Excellence
- Drive continuous improvement by translating audit findings into systemic operational enhancements.
- Reduce repeat findings and improve audit readiness maturity across the organisation.
- Standardise audit data, metrics, and insights to support executive decision‑making.
Qualifications
- Certified Internal Auditor (CIA)
- ISO 27001 Lead Auditor (or equivalent ISO certification)
- SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
- PCI‑DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
- Equivalent experience leading large‑scale audit and assurance programmes in lieu of formal certification will be considered.
Experience
- 10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
- Proven experience leading global, multi‑region teams.
- Strong understanding of data centre operations, physical security, information security, and compliance controls.
- Demonstrated ability to operate credibly at executive and board‑adjacent levels.
- Experience managing relationships with large enterprise and hyperscale customers.
Company: Digital Realty
Location: London
Job Description:
Key Responsibilities
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Global Strategy & Governance
- Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
- Establish consistent audit methodologies, tooling, and reporting across all regions.
- Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.
Executive & Functional Leadership
- Serve as the executive escalation point for high‑risk, complex, or strategic customer audits.
- Lead cross‑functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
- Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
- Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
- Ensure global consistency while allowing for regional regulatory and customer nuances.
- Build a strong succession pipeline and global community of practice for customer audit professionals.
Customer & External Engagement
- Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
- Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
- Ensure customer communications are clear, accurate, and executive‑appropriate.
Risk, Compliance & Assurance
- Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer‑specific audit requirements).
- Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
- Provide executive‑level reporting on audit outcomes and risk exposure.
Continuous Improvement & Operational Excellence
- Drive continuous improvement by translating audit findings into systemic operational enhancements.
- Reduce repeat findings and improve audit readiness maturity across the organisation.
- Standardise audit data, metrics, and insights to support executive decision‑making.
Qualifications
- Certified Internal Auditor (CIA)
- ISO 27001 Lead Auditor (or equivalent ISO certification)
- SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
- PCI‑DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
- Equivalent experience leading large‑scale audit and assurance programmes in lieu of formal certification will be considered.
Experience
- 10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
- Proven experience leading global, multi‑region teams.
- Strong understanding of data centre operations, physical security, information security, and compliance controls.
- Demonstrated ability to operate credibly at executive and board‑adjacent levels.
- Experience managing relationships with large enterprise and hyperscale customers.
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Posted: May 16th, 2026