Company: Durham University
Location: Durham
Posted: May 16th, 2026
*We receive a high number of applications and the advert may close earlier than advertised. Please submit your application as soon as possible
The Role
Reception Helpdesk Assistants act as the first point of contact for students, staff, and visitors in colleges. They provide a highly responsive service to customers as well as a professional and friendly welcome to staff, students and visitors of our colleges. Reception is at the heart of a college's day to day activities and Reception Helpdesk Assistants answer telephone queries, receive and issue post, make and amend room bookings, as well as providing assistant, directions and information.
The typical shift pattern for a Reception Helpdesk assistant is Monday - Friday, working alternating weekly shift patterns of 09.00 - 13.00 / 13.00 - 16.00.
Further information about the role and the responsibilities is at the bottom of this job description.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, the systems & administrations team would be happy to speak to you. .