Job Description
Have you got what it takes to succeed The following information should be read carefully by all candidates.
About the Role
We are seeking an experienced and highly motivated Field Operations Manager to lead and deliver UAV field operations across a wide range of applications.
This is a hands-on leadership role responsible for managing operational delivery in the field, including demonstrations, training, technical support, and system trials. You will oversee a team of pilots and technicians while ensuring high standards of safety, compliance, and customer satisfaction.
The role requires a proactive, organised individual with strong technical awareness and the ability to operate effectively in dynamic, real-world environments.
Key ResponsibilitiesOperations & Project Delivery
- Plan, coordinate, and execute field operations including:
- system demonstrations
- customer deployments
- field service, maintenance, and repairs
- research and development trials
- Develop operational plans considering airspace restrictions, regulatory requirements, and client needs
- Coordinate approvals and logistics to ensure successful delivery of field activities
Team Leadership
- Lead, mentor, and manage a team of UAV pilots and technical specialists
- Promote a strong culture of safety, performance, and continuous improvement
- Ensure all team members are trained and competent in both operation and maintenance of systems
Customer Engagement & Support
- Act as the primary point of contact for customers requiring:
- service and maintenance
- operational support
- technical guidance
- Manage inbound and outbound enquiries, ensuring timely and accurate responses
- Build and maintain strong relationships with clients and partners
Training & Capability Development
- Coordinate and deliver training for:
- internal personnel
- external customers
- Ensure all operators meet required competency and compliance standards
Compliance & Safety
- Maintain strict adherence to UAV regulations and operational safety standards
- Implement and enforce company procedures and best practices across all field activities
- Manage risk and incident response in operational environments
Skills & ExperienceEssential
- Proven experience in operations management, field service, or project delivery
- Strong leadership and xwzovoh team management experience
- Excellent organisational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and attention to detail
Technical / Industry Background
- Experience in aviation, UAV/drone operations, or technical field services
- Understanding of flight operations, safety, and regulatory frameworks
- Background in engineering (mechanical, electronic, or software) or technical systems
Desirable
- UAV piloting experience and/or relevant certification (e.g. GVC or equivalent)
- Experience with:
- drone systems and payloads
- field-based testing or deployments
- international operations
- Knowledge of drone regulations and compliance