Account Manager

ABOUT THE ROLE 

Following a strong start to the year and some exciting new client wins, we are growing + looking for a curious, energetic Account Manager to help us deliver bold, real-world brand campaigns, activations and experiences. 

You’ll work closely with the Founders, Account Director and our Producer across a range of projects spanning live activations, experiences, partnerships and creative campaigns.  

This is a hands-on role for someone who loves variety + thrives in fast-paced environments. You’ll lead the day-to-day running of projects and client relationships, while working closely with production to ensure ideas are delivered to a high standard. 

We’re looking for someone who takes ownership, brings energy, builds strong client relationships and keeps projects moving forward. 

This is a great opportunity for someone who wants to stretch across a wide range of client work, gain real autonomy early, and join the studio at an exciting stage of growth. We work with an ambitious mix of brands, so no two projects (or days) look the same. 

ABOUT US 

Whipped Cream is a creative studio blending talent, brand and experience. 

We combine strategic thinking with culturally anchored execution to create campaigns, partnerships and experiences that cut through category and moments that live beyond it. 

We’ve partnered with brands like Blank Street, ITV, Spotify and Joe & The Juice - brands that dream big and trust us to bring ambitious ideas to life. 

We like our ideas a little unexpected, our humour a little dry, and our people (and partners) kind, curious and collaborative. No egos. No gatekeeping. Just a shared belief that great things happen when smart, creative people come together to make something meaningful. 

AS FOR US: 

We have 3 core values that we live + breathe; 

Wondrous​ 

Because if we aren’t inspiring you, ​what are we really doing? ​ 

​Witty​ 

We take our work seriously, not ourselves.​ 

Welcoming​ 

Big ideas need open minds ​(and nice people). 

WHAT YOU’LL BE DOING 

You’ll support the Account Director with the day-to-day management of projects and accounts - acting as the key link between clients, creative and production. 

Account & Project Management 

• Support the Account Director and founders on the delivery of campaigns, activations and experiences  
• Own day-to-day client communication, building strong and trusted relationships  
• Lead timelines, status updates, meetings and project documentation  
• Work closely with creative, production and finance teams to keep projects aligned and moving forward  
• Manage multiple projects at once - ensuring clarity across all stakeholders  
• Create clear, confident presentation decks for internal teams and external partners  

Delivery & Collaboration 

• Work closely with the Producer to support the delivery of projects from planning through to execution  
• Ensure timelines, deliverables and expectations are clear and aligned across teams both internally and externally  
• Attend events, walkthroughs and activations to support on-the-ground execution  
• Help ensure the final output meets both client expectations and creative intent  

Commercial & Growth 

• Support budget tracking, scopes and overall live delivery against commercial goals  
• Help ensure projects are delivered efficiently and within agreed parameters  
• Spot opportunities to grow accounts and deepen client relationships  
• Contribute to proposals, pitches and new business opportunities where relevant  

Studio Contribution 

• Help refine how we work as a studio - improving systems, processes and delivery  
• Maintain a high standard across communication, organisation and output  
• Bring energy, curiosity and a solutions-first mindset to the team  

WHAT YOU'LL BRING 

• 2-4 years’ experience in a creative comms or experiential agency environment  
• Experience working across campaigns, experiences or activations  
• Strong account management instincts and confidence working with clients  
• Excellent project management skills and great attention to detail  
• Confidence collaborating with production and creative teams  
• The ability to juggle multiple projects and stay calm under pressure  
• Solid written and verbal communication skills  
• Working knowledge of PowerPoint and Excel  
• Commercial awareness and understanding of how projects are delivered 

WORKING STYLE 

• Full-time, permanent role  
• £33-£38k salary, depending on experience 
• Hybrid: 3 office days per week + flexible live event support 
• New business commission and growth-linked reviews 
• 25 days annual leave - additional day off for your birthday, because no one wants to work on their birthday 
• After big event days, we give time back to rest and reset because recovery matters as much as delivery.