Application Support Engineer – Workday
Location: Leeds – 2-3 days a week onsite
Department: IT / Digital Solutions
Salary: £40,000 to £50,000 per annum
Overview
A global professional services organisation is seeking an Application Support Engineer to support and enhance its HR systems environment, with a primary focus on Workday and related SaaS platforms. The role involves maintaining system performance, resolving issues, supporting users, and contributing to continuous improvement initiatives across enterprise applications.
Key Responsibilities
- Application Support
- Provide 1st–3rd line support for Workday and other business applications
- Troubleshoot system, configuration, and integration issues
- Manage incidents, service requests, and system monitoring activities
- Perform root cause analysis and coordinate with vendors or technical teams where required
- Support application performance optimisation and service continuity
User & Operational Support
- Manage user access, permissions, and onboarding activities
- Support end users with queries and best-practice guidance
- Conduct access and security audits
- Provide operational support during key business periods
System Maintenance & Releases
- Assist with upgrades, patches, testing, and release management
- Coordinate user acceptance testing (UAT)
- Maintain awareness of platform updates and roadmap changes
Documentation & Reporting
- Maintain support documentation and knowledge base articles
- Support reporting, dashboards, and data validation activities
- Assist with integration monitoring and data quality checks
Continuous Improvement & Governance
- Identify recurring issues and recommend process or system improvements
- Support automation and workflow enhancement initiatives
- Ensure compliance with IT governance, security, and change management processes
- Participate in audit and compliance activities
Stakeholder Management
- Act as a liaison between business users, technical teams, and third-party vendors
- Provide regular updates on incidents, changes, and support activities
Required Skills & Experience
- Experience supporting Workday HCM environments
- Strong understanding of Workday configuration, security, and data management
- Experience supporting SaaS applications and integrations
- Familiarity with ITSM/ticketing tools and ITIL processes
- Strong communication and stakeholder management skills
- Ability to work collaboratively across technical and business teams
Desirable
- Additional Workday certifications or modules
- Degree in IT, Computer Science, or related experience
Working Pattern
- Hybrid working model with 2–3 office days per week
- Occasional travel may be required
Benefits
- Competitive salary and benefits package
- Flexible and collaborative working environment
- Opportunities for professional growth and development