Company: Bupa
Location: Leeds
Posted: May 16th, 2026
Position: Customer Care Adviser
Location: Hybrid Working - Kirkstall Forge, Leeds
Permanent – Full Time (37.5 hours per week)
Customer Care Team, Bupa Care Services
Salary: £25,000 + Uncapped Monthly Bonus Scheme
Opening Hours: Monday to Friday (08:00 – 18:30) & Saturday (09:00 – 12:30)
What are we looking for?
When is a contact centre not a contact centre? Well, for us, it’s when you do more than just take calls and process enquiries. In the Bupa Customer Care Team, we want you to be able to spend time having a caring and customer focused conversation. We want you to feel empowered to guide your caller through their search for a Care Home.
You’ll be able to empathise and build a great rapport with your customers, being with them every step of the way. You’ll be there from their initial call, right through to their loved one moving into one of our Care Homes.
Some of our enquirers need care for a loved one immediately, others are planning for the future, so you’ll build up a caseload of enquiries and support them by keeping in touch throughout their journey.
Things don’t stop with delivering an outstanding customer experience though. We believe in working together as one, so you’ll also have opportunities to be involved in driving our department forward, ensuring we always exceed customer expectations when interacting with us.
A bit about us
Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operation is dedicated to our purpose of helping people live longer, healthier, happier lives and making a better world. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.
Bupa Care Homes provides expert nursing, dementia, residential and specialist care to almost 6,000 people in 130 UK homes.
The Role
This fantastic opportunity is for a small number of individuals who have a passion for delivering an exceptional, yet personalised customer experience. In return for your desire for success, we’ll make sure you receive all the training and coaching you need to fit right into our team.
As well as a competitive starting salary of £25,000 you’ll be eligible for our uncapped monthly bonus scheme which is based on your personal performance.
You’ll be based at our Kirkstall Forge office in Leeds but have the flexibility to work from home too. You’ll have a permanent contract working 37.5 hours per week within our opening hours of Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 12:30.
What’ll you will need to succeed.
What’s it like to work here?
We want people to ‘love working here’, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.
We’re driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too!
As a Bupa employee you’ll be entitled to some fantastic benefits which include:
- 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday
We’re an inclusive organisation that celebrates diversity and welcomes everyone – all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.