Retail Store Associate
Location: Southampton, West Quay
Hours: 16 hours per week, occasional voluntary overtime available
Salary: £12,020.73 per annum (£14.44 per hour)
Purpose of the job;
Provide exceptional customer experience, supporting store operations, and representing the brand positively resulting in customer acquisition and long-term customer loyalty.
Key Duties & Responsibilities;
- Ensuring customer satisfaction, driving sales, maintaining store standards, and upholding the brand’s image. Contribute significantly to the overall success of the store and the positive perception of the brand.
- Warmly welcome customers as they enter the store and offer assistance. Help customers locate products, provide product information, and answer any questions they may have.
- Address customer complaints and resolve issues promptly to ensure a positive experience.
- Process customer transactions efficiently, including sales, returns, and exchanges, using the EPOS system.
- Provide personalised product recommendations based on customer needs and preferences.
- Suggest additional products/accessories that complement the customer’s purchase to increase sales.
- Maintain an in-depth understanding of Garmin products, features & benefits, and the brand’s ethos.
- Exhibit a positive and enthusiastic demeanour that embodies our values. Garmin (HR 2010)
- Punctuality and dependability are critical.
- Willingness to work flexible hours, including weekends and holidays.
Education & Experience;
- Prior experience in customer service roles is highly valued, as it demonstrates an ability to interact effectively with customers.
- Experience as a sales associate, customer service representative, or any role involving direct customer interaction, showcasing the ability to meet sales targets and provide product recommendations.
- Experience working as part of a team in any capacity demonstrates collaboration skills, which are essential in a retail environment.