Job Title: Visitor Operations Manager
Salary: Up to £45,000 + Benefits
Location: Norfolk
We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.
Key Responsibilities
- Lead and develop high-performing operational teams
- Oversee daily visitor operations across multiple departments and sites
- Deliver exceptional customer service and visitor experience standards
- Manage recruitment, training, staffing, and performance
- Drive operational efficiency, budgeting, and cost control
- Act as Duty Manager and maintain a strong onsite leadership presence
- Support events, visitor programming, and continuous improvement initiatives
- Ensure compliance with health, safety, and security procedures
- Handle customer feedback and resolve issues professionally
The Ideal Candidate
- Proven experience in visitor operations, hospitality, or customer-facing environments
- Strong leadership and people management skills
- Experience managing large teams and fast-paced operations
- Commercially aware with budgeting experience
- Highly organised, proactive, and solutions-focused
- Passionate about delivering exceptional customer experiences
- Flexible approach, including weekends and evenings
Benefits
- Competitive salary and benefits package
- Career development opportunities
- Supportive and collaborative team culture
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com
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