We are looking for a Customer Experience Specialist (UK) to join a fast‑growing insurtech company that uses cutting‑edge AI and automation to simplify and improve claims processes. Founded by industry experts with deep experience in SaaS and digital claims, the business is venture‑backed and focused on automating manual tasks to tackle long‑standing challenges across the claims landscape.
This is an opportunity to join an ambitious, evolving environment and play a key role in building a next‑generation TPA. If you’re excited by innovation and driving meaningful change in claims, we’d love to hear from you.
About the role
- We’re looking for a highly organised and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution.
- You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.
- Please note that this is an hourly, overtime-eligible role.
What you'll do
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and service-level commitments efficiently.
- Review, organise, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Qualifications
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organisation.
- Relevant experience in property and/or liability insurance
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- close attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Remote opportunity:
- Work from anywhere in the UK to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.