Event Coordinator
Location: Leicester City Centre – Hybrid Working
Salary: Competitive
Hours: Monday–Friday, 9:00am–5:00pm (4:30pm finish on Fridays)
About Imperial Corporate Events
With 24 years of success in the VIP hospitality industry with established offices in Leicester, London, and Sheffield, Imperial Corporate Events is a trusted name in delivering world-class experiences. We work with world-renowned events from Royal Ascot, and the Monaco Grand Prix, to global music and cultural experiences. We’re passionate about delivering unforgettable moments for our clients, and we’re looking for motivated, ambitious individuals to join our high-performing sales team.
We’re passionate about what we do, and we are proud to have recently been ranked as one of the Top 100 Best SMEs to Work For in the UK (No. 64).
The Role
As part of the Event Operations structure, the Event Coordinator position is focused on administration, accuracy, client communication, and operational support across all events.
The Event Coordinator is responsible for ensuring the foundational elements of event delivery are completed accurately and professionally. Acting as a key support function within the Events Department, the role works closely with Junior Event Managers, Event Managers, and senior operational staff to ensure a smooth client journey and efficient internal workflow.
This is an excellent opportunity for someone highly organised, detail-oriented, and looking to develop a long-term career within the fast paced and exciting events & hospitality industry.
Please note, a full clean UK driving licence is required for this role and your duties will involve occasional UK and international travel, including some weekends and overnight stays.
Key Responsibilities:
Client Communication
- Acting as a first point of contact for standard client queries and addressing them in a professional manner.
- Managing shared Event Operations inboxes across Sports/Cultural events.
- Ensuring all communication and client communication is accurate, professional, and aligned with company standards.
Ticket Dispatch & Event Documentation
- Preparing ticket packs professionally and accurately in line with company procedures.
- Checking client names, ticket quantities, event dates, and dispatch formats.
- Preparing event documentation including itineraries, parking passes, and event inserts.
- Ensuring all event documents follow company formatting and quality standards.
Administrative & Operational Support
- Supporting Event Managers and Junior Event Managers with event administration.
- Booking staff travel, accommodation, and logistical arrangements where required.
- Maintaining organised digital filing systems and accurate documentation.
- Assisting with operational spreadsheets and administrative processes.
Event Attendance & Onsite Support
- Attending events to support operational delivery and gain event experience.
- Assisting with client hosting and guest management onsite.
- Supporting onsite logistics and event administration.
- Supporting the wider event team during live event delivery.
Skills & Experience Required
- Minimum 1 year experience within a customer-facing role is required.
- Previous experience handling customer communication professionally via telephone and email.
- Ability to manage client expectations and maintain a high level of customer service at all times.
- You will be comfortable liaising with various stakeholders and comfortable working in a challenging but rewarding fast paced environment.
- Excellent organisational and administrative skills.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple tasks in a fast-paced environment.
- IT proficiency.
Experience within the corporate hospitality, events, administration, or customer service sectors is desirable but not essential.
What We Offer
- Get the chance to attend high-profile events such as the Monaco Grand Prix, Royal Ascot, and more.
- Long term bonus scheme which rewards company growth
- Hybrid working available following successful completion of probation.
- Take part in regular employee engagement activities.
- Flexi-time working arrangements between core office hours.
- Employee Assistance Programme and wellbeing support.
- 28 days annual leave including bank holidays, increasing with length of service.
- A supportive and collaborative team environment.
Additional Information
- A full clean UK driving licence is required for this role.
- The role will involve occasional UK and international travel, including some weekends and overnight stays.
- Flexibility is essential due to the nature of the events industry.