Director of Rooms
Compensation: $14,000 USD per month + bonus & incentives
Rotation: 4 months on / 2 months off
Benefits: Single cabin accommodation and onboard benefits included
An exciting opportunity for luxury experienced Hotel General Manager with this prestigious international luxury cruise brand. This is a senior leadership opportunity for a dynamic hospitality professional with a strong background in luxury hotels, or cruise operations, & exceptional guest experience delivery.
Key Responsibilities
- Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyage
- Oversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standards
- Lead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest service
- Drive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experience
- Actively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experience
- Collaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
- Previous experience within luxury hotel operations is required
- Luxury cruise or shipboard hospitality experience is strongly preferred
- Extensive background within Rooms Division leadership roles in high-end hospitality environments
- Proven ability to lead large, multicultural teams in fast-paced operational settings
- Strong financial and operational management experience, including budgeting, labour planning, and service delivery oversight