Join Mitie – the future of high performing places.
ROLE: Site Based Cleaning Manager
HOURS: Monday to Friday, 8am - 5pm, (flexibility required to meet business needs)
LOCATION: Norwich, Norfolk, NR1 1EF
The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements).
The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
Role Responsibilities:
- Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively. Maximise employee performance and motivation to meet organisational standards and requirements.
- Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
- Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs.
- Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements.
- Ensure all equipment is appropriately maintained and fit for purpose. Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements.
- Monitor and manage budgets and expenses. Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements.
- Ensure all records are kept accurately and consistently. Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership.
What we are looking for:
- Proven experience in cleaning management
- Hands-on customer service experience
- A strong understanding of cleaning procedures and best practice
- Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
- A good understanding of industry innovation and company standards
- Excellent communication and organisational skills
- Consistent and effective management style
- Proactive approach to problem-solving and service improvement
There’s a place for you at Mitie, join us today!