L&D Manager

Learning & Development Manager

Hospitality Sector | London | Hybrid Working | c.£60,000 + Benefits

We are partnering with a fast-paced, customer-led hospitality business looking to appoint an experienced Learning & Development Manager to help shape and elevate capability across the organisation.

This is a highly visible role, working closely with operational and people leaders to build engaging learning experiences that support performance, leadership development, and long-term career progression across both head office and frontline teams.

The environment is dynamic, commercial, and people-centric, with a strong focus on culture, service excellence, and scalable growth.

The Role

You will take ownership of the L&D agenda across the business, designing and delivering learning initiatives that improve capability, engagement, and operational performance.

The role will suit someone who is comfortable balancing strategic thinking with hands-on delivery, and who understands the realities of operating within a fast-moving hospitality environment.

Key responsibilities include:

• Designing and embedding leadership development programmes
• Supporting onboarding and operational training initiatives across multi-site teams
• Driving manager capability and improving leadership effectiveness
• Partnering with senior stakeholders to identify capability gaps and future skills needs
• Enhancing learning processes, systems, and engagement across the business
• Supporting digital learning initiatives and LMS optimisation
• Using learning data and feedback to measure impact and continuous improvement

About You

• Previous Learning & Development experience within hospitality, retail, leisure, or similarly fast-paced customer-facing environments
• Strong understanding of operational businesses and frontline capability building
• Confident engaging and influencing senior stakeholders
• Experience delivering leadership and management development programmes
• Commercially minded with a practical, hands-on approach
• Passionate about people development and employee experience
• Comfortable working across both strategy and delivery

Package

• Salary circa £60,000
• Competitive benefits package
• Hybrid working model
• Strong scope for ownership and impact within the role