Job Title: INTAPP Consultant
Job Location: London / Manchester, UK
Job type: Full Time - Hybrid
Summary:
Hands-on Intapp Consultant Analyst with 6 10 years of direct experience on Intapp products. Responsible for configuring, supporting, and testing Intapp modules, translating legal/business requirements into system changes, and working with Legal Operations, IT, and vendors to deliver stable, well-documented solutions.
Key Responsibilities:
- Configure and maintain Intapp modules (e.g., Intake, Conflicts, Time, Walls, CRM) and related workflows.
- Support day-to-day L2 activities: incident triage, root-cause analysis, and request fulfilment.
- Translate user requests into requirements, user stories, and acceptance criteria.
- Assist with integrations between Intapp and adjacent systems (DMS, finance, HR) and support data imports/migrations.
- Monitoring the IIS/Integrate dashboards for incorrect data or failed execution processes.
- Troubleshoot connectors (Office365 connector, iManage connectors) they are authorized and authenticated
- Adjust workflow threshold or adjust user access permissions within INTAPP walls
- Prepare and execute test plans (unit, integration, UAT) and validate fixes in non-prod and production environments.
- Create and maintain runbooks, KB articles, configuration documentation, and release notes.
- Deliver end-user support, training sessions, and go-live support for minor releases.
- Escalate complex issues to senior consultants or vendors and participate in vendor coordination as required.
Required Experience & Qualifications
- 6 10 years hands-on experience working with Intapp products (configuration, testing, support).
- Practical exposure to at least 5 years of Intapp module such as Intake, Conflicts, Time, or Walls.
- Experience working with legal teams or within legal operations/support environments.
- Understanding the "New Business Intake" lifecycle, Conflicts of Interest rules, Information Barriers.
Technical & Professional Skills
- Strong configuration and troubleshooting skills for Intapp systems.
- Familiarity with ITSM tools (ServiceNow, Jira) and basic SQL or data-manipulation skills for reporting/data fixes.
- Solid testing skills and experience preparing UAT test cases and coordinating user testing.
- Good documentation skills: runbooks, SOPs, BRDs, and change logs.
- Clear verbal and written communication; able to work with legal and technical stakeholders.
- Team player with a service-oriented mindset and attention to detail.
Nice-to-Haves
- Exposure to integrations with iManage, 3E, or other legal DMS/finance applications.
- Basic scripting or data transformation experience (Python, SQL, ETL tools).