Company: AO
Location: Crewe
Posted: May 16th, 2026
About The Role
Location: AO PLC, Latchford Building, Weston Road, Crewe, Cheshire, CW1 6GH
Making customers happy is at the heart of everything we do. As a Claims Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will be focused on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Undertaking a mix of Inbound calls and Outbound calls making sure our customers issues are dealt with as quickly and efficiently as possible.
A Few Things About You
We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.
Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when were together, so all our AOer’s are office based. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page;