Senior Product Operations Manager (f/m/d)

What To Expect

• Drive operational excellence by optimizing product development workflows, team rituals, and cross‑functional coordination
• Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
• Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
• Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
• Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
• Develop training and enablement resources, including documentation and onboarding materials for product teams
• Facilitate cross‑functional communication across product, design, engineering, marketing, and customer success
• Advocate for product operations to increase alignment, transparency, and collaboration across the organization
• Collaborate globally with distributed teams across time zones and cultural contexts
• Step into a high‑impact, visible role within a growing SaaS organization
• Join a collaborative, empowered product team with a strong global culture
• Benefit from a flexible hybrid work setup

What You Need To Be Successful

• 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross‑functional product organizations
• Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• Systems‑thinking mindset with strong organizational skills, attention to detail, and strategic perspective
• Excellent communication and stakeholder management skills, with the ability to influence across all levels
• Experience working with globally distributed teams
• Familiarity with change management practices
• Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

What’s In It For You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full‑time employees receive stock options to share in the success of our company
• Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
• Fertility and family‑building benefits to support your growing family
• Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
• Time off to care for and focus on your growing family
• Annual education budget to support your career growth
• Access to virtual and in‑person events, workshops, and team activities for learning and networking
• Wellbeing stipend to support your physical, financial, and emotional health
• Monthly communication (phone/internet) stipend and hardware reimbursement
• New hire office equipment stipend to help you work at your best

Contentful is an equal‑opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

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