Media Operations, VP (Parental Leave Cover)

MM&D Operations, VP (Parental Leave Cover)

London, United Kingdom

About the Role

The Vice President (VP), Practice Operations is a senior leadership role within Media Management & Delivery (MM&D), responsible for driving operational excellence and transformation across a defined portfolio of clients. Reporting to the SVP, you will translate strategy into action—embedding consistent, scalable, high‑performance ways of working across client teams.

Key Responsibilities

• Implement and manage practice value propositions and go‑to‑market strategies for the assigned client portfolio, ensuring alignment with the overall MM&D strategy.
• Drive collaboration between Practices and Delivery teams to ensure seamless, high‑quality service and outcomes for your clients.
• Manage the adoption of the GOC/offshoring model within your client teams, ensuring effective execution and maximising the value of global talent.
• Execute the operational and transformational plans set by the SVP within your client portfolio, driving efficiency and quality improvements.
• Implement and oversee established frameworks for operational maturity, quality, goal setting (OKRs), and performance tracking (KPIs) for your accounts.
• Manage process excellence initiatives, including compliance, auditing, and client onboarding, for your portfolio.
• Work closely with Practice leads to ensure the adoption of craft excellence and pioneering methods within your client delivery teams.
• Champion the use of innovative plans, tools, and strategic vision provided by the Practices function to drive superior client results.
• Drive the adoption of key technologies and operational tools within your teams and client accounts.
• Act as a champion for WPP’s Open infrastructure, identifying use cases and supporting the cultural change required for effective implementation.
• Surface operational challenges and opportunities for process improvement and automation within your portfolio.
• Manage and mentor a team of operational professionals, fostering a culture of innovation, accountability, and continuous improvement.
• Drive cross‑functional initiatives through effective project management and collaboration, ensuring focus and proactive problem‑solving.
• Act as a key operational contact and trusted advisor for senior stakeholders on your client portfolio.
• Partner with agency and client leads to drive the adoption of new operational capabilities and ways of working.
• Ensure all operational efforts are focused on delivering exceptional client outcomes and satisfaction.

Skills and Experience

• Team Leadership: Proven experience (typically 8+ years) in media operations, with a strong track record of managing, motivating, and developing high‑performing teams.
• Operational & Commercial Acumen: Strong understanding of how to implement value propositions and identify commercial opportunities within a client portfolio. Experience with operational forecasting and resource management.
• Project & Change Management: Proven ability to manage large‑scale projects, process improvements, and transformation initiatives from planning through to execution.
• Craft & Domain Expertise: Broad understanding across multiple media practices (e.g., Search, Social, Programmatic) and how to apply operational best practices to drive performance.
• Client & Stakeholder Management: Demonstrated success in building strong relationships with senior client stakeholders and internal partners, acting as a trusted operational advisor.
• Collaboration & Influence: A highly collaborative leader adept at working within a matrixed organization, able to drive results through partnership and clear communication.
• Problem‑Solving: A creative and analytical problem‑solver who can connect strategic goals with detailed execution plans and measurable outcomes.

Measures of Success

• Within 6 Months: Developed deep understanding of the assigned client portfolio’s operational challenges and opportunities; established strong relationships with key client and internal stakeholders; begun implementing initial improvements based on the MM&D operational roadmap.
• Within 12 Months: Demonstrated measurable improvements in operational efficiency, quality, and compliance across the client portfolio; received positive feedback from clients and internal teams; successfully managing the team to deliver against OKRs and contributing to a culture of excellence.

Benefits

Competitive medical, group retirement plans, vision, and dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days; inclusive culture; hybrid work model with approximately four days in office per week.

EEO Statement

WPP Media is an equal‑opportunity employer and considers applicants for all positions without discrimination. We foster a collaborative, inclusive environment that values diverse backgrounds.

Please note this is a UK based role and requires individuals to have the right to work in this location.

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