Head of Business Systems & Applications

This is a rare opportunity to join a greenfield technology function as an individual contributor, shaping the foundations of a future Business Systems team while delivering hands‑on impact from day one. You’ll take full responsibility for AMS’s key business systems, including CCH, Xero, QuickBooks, our CRM platform, and client onboarding/KYC tools. Your mission: ensure stability, drive optimisation, and enable scalable, data‑driven growth.

Responsibilities

• Own core business systems across finance, CRM, and client lifecycle
• Ensure platforms are secure, compliant, and high‑performing
• Lead upgrades, releases, testing, and change management
• Partner with stakeholders across Accounts, Audit, Tax, Advisory & Operations to streamline processes
• Drive workflow optimisation and standardisation across newly acquired entities
• Define and deliver the systems roadmap, including new platform selection and implementation
• Manage vendor relationships and ensure value for money
• Identify automation opportunities and support AI‑enabled efficiencies
• Align systems with data architecture to unlock reporting, insights, and profitability analysis
• Lay the groundwork for a future Business Systems function

Essential experience required

• Strong background managing business systems in Professional Services or similar regulated environments
• Hands‑on expertise with CCH, Xero, QuickBooks
• Proven track record delivering system improvements and implementations
• Excellent stakeholder engagement and vendor management skills
• Ability to translate business needs into practical, scalable system solutions
• Strong understanding of process improvement and workflow optimisation
• CRM experience (Dynamics, Salesforce, HubSpot)
• Exposure to onboarding/KYC platforms
• Familiarity with automation tools (Power Platform, RPA, workflow tools)
• Understanding of data architecture and reporting ecosystems
• Awareness of AI‑driven process optimisation

Why This Role Matters

• Reduce manual work and operational inefficiencies
• Enable scalable growth across acquisitions
• Improve client experience and service delivery
• Unlock value from data, automation, and AI
• Turn technology into a competitive advantage

Company Benefits

• 25 Days Holiday
• Birthday Off
• Annual Bonus Scheme
• Company pension
• Health cash plan
• Enhanced Parental Pay
• Company Sick Pay
• 1 x paid membership / subscription
• Cycle to work scheme
• Employee Assistance Programme

AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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