Servicenow Delivery Director

We are looking for an experienced Delivery Director – with ServiceNow experience to lead and manage a large-scale ServiceNow transformation program for a Telecom client.

The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale).

You will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.

Qualifications

• Experience managing ServiceNow Implementations and transformation programs
• Strong stakeholder management skills, with the ability to speak with all different types of senirorities
• The ability to manage multi-vendor environemtns and ensure the teams are aligned with objectives
• Experience managing large telecom or enterprise platform programs
• Experience managing multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations

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