{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “PFI Service Delivery Manager”, “description”: “
Job Title
PFI Service Delivery Manager
Location
Stoke-on-Trent (3 sites)
Salary & Benefits
- £48,000 – £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Responsibilities
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on‑site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
Qualifications
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
The role will require an enhanced DBS check.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “300 North Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434430423__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=403” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Lancaster” } } }Company: 300 North Limited
Location: Lancaster
Job Description:
Job Title
PFI Service Delivery Manager
Location
Stoke-on-Trent (3 sites)
Salary & Benefits
- £48,000 – £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Responsibilities
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on‑site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
Qualifications
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
The role will require an enhanced DBS check.
#J-18808-Ljbffr…
Posted: May 17th, 2026