Repairs Officer – Asset Management & Improvement (5 posts available) Sandwell Council is seeking a proactive and customer-focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well-maintained homes and excellent service for our tenants.
Responsibilities
- Manage and coordinate day-to-day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
- Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
- Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance-related issues, providing clear recommendations and follow-up actions.
- Monitor progress of repairs, ensuring quality, value for money, and a strong "right first time" approach.
- Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
- Support void property turnaround by identifying required works and ensuring timely completion to re-letting standards.
- Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
- Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
- Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
- Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
Qualifications
- Experience in housing repairs, property maintenance, or a related operational role.
- Strong diagnostic and problem‑solving skills, with the ability to assess repair needs and determine appropriate actions.
- Excellent communication and customer service skills, with a professional and empathetic approach.
- Confident managing a varied workload, working independently, and making informed decisions.
- Good understanding of health and safety, safeguarding, and compliance within a housing environment.
- Competent using mobile technology and digital systems to record work and access job information.
- A full UK driving licence is essential.
- Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You'll be part of a supportive team committed to delivering a reliable, customer-focused repairs service that makes a real difference to residents' lives.
Benefits
- Competitive salary and pension scheme
- Generous holiday entitlement
- Ongoing training and development opportunities
- Employee benefits and wellbeing initiatives
Repairs Officer – Asset Management & Improvement (5 posts available) Sandwell Council is seeking a proactive and customer-focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well-maintained homes and excellent service for our tenants.
Responsibilities
- Manage and coordinate day-to-day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
- Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
- Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance-related issues, providing clear recommendations and follow-up actions.
- Monitor progress of repairs, ensuring quality, value for money, and a strong “right first time” approach.
- Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
- Support void property turnaround by identifying required works and ensuring timely completion to re-letting standards.
- Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
- Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
- Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
- Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
Qualifications
- Experience in housing repairs, property maintenance, or a related operational role.
- Strong diagnostic and problem‑solving skills, with the ability to assess repair needs and determine appropriate actions.
- Excellent communication and customer service skills, with a professional and empathetic approach.
- Confident managing a varied workload, working independently, and making informed decisions.
- Good understanding of health and safety, safeguarding, and compliance within a housing environment.
- Competent using mobile technology and digital systems to record work and access job information.
- A full UK driving licence is essential.
- Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You’ll be part of a supportive team committed to delivering a reliable, customer-focused repairs service that makes a real difference to residents’ lives.
Benefits
- Competitive salary and pension scheme
- Generous holiday entitlement
- Ongoing training and development opportunities
- Employee benefits and wellbeing initiatives
#J-18808-Ljbffr…