Customer Architect (Forward Deployed Engineer) DevSecOps

Position Summary

We are seeking a highly technical and customer‑focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in London.

Forward Deployed Customer Engagement

• Embed with customer teams as a hands‑on technical partner, working directly in their environments to solve real‑world challenges
• Own the technical success of customer implementations across multiple Harness modules
• Act as a bridge between customer teams and Harness Product & Engineering

Technical Delivery & Enablement

• Provide hands‑on guidance to integrate Harness into existing toolchains and processes
• Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures
• Lead onboarding, implementation, and enablement programs to accelerate time‑to‑value

Multi‑Module Platform Adoption

• Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases
• Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)
• Guide customers toward a platform‑centric approach rather than fragmented tooling

Strategic Advisory

• Serve as a trusted advisor to engineering and platform leadership
• Develop and execute success plans aligned to business and technical outcomes
• Lead technical reviews and business reviews to demonstrate value and identify growth opportunities

Optimization & Insights

• Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities
• Deliver actionable recommendations across technology, processes, and team practices
• Proactively identify risks to adoption or retention and drive mitigation strategies

Cross‑Functional Collaboration

• Partner with Product and Engineering to influence roadmap based on customer feedback
• Collaborate with Sales and Customer Success on expansion and renewal strategies
• Contribute to best practices, reference architectures, and enablement content

Experience

• 7+ years in software engineering, solutions architecture, DevOps, or technical consulting
• Experience working in deeply technical, customer‑facing roles, ideally in a forward deployed, consulting, or professional services capacity
• Proven ability to lead complex implementations and drive customer outcomes

Technical Skills (Experience Across Multiple Of The Following)

• Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
• Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift
• CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design
• Languages & Scripting: Python, Bash, YAML (Go is a plus)

DevSecOps (preferred)

• Secure pipeline design and policy enforcement
• Familiarity with SAST, DAST, SCA, or supply chain security concepts
• Experience integrating security into CI/CD workflows

Core Competencies

• Strong problem‑solving skills with a hands‑on, builder mindset
• Ability to operate across multiple technical domains rather than a single specialization
• Excellent communication skills, with the ability to influence both engineers and senior stakeholders
• Comfortable navigating ambiguity and working in fast‑paced environments
• Curiosity and a strong commitment to continuous learning

Preferred Qualifications

• Experience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer
• Experience working with platform engineering or internal developer platforms (IDPs)
• Relevant certifications (AWS, Kubernetes, Terraform, etc.)
• Exposure to security engineering or application security practices

Success Metrics

• High adoption across multiple Harness modules within assigned accounts
• Strong retention and expansion (AGRR targets)
• Measurable improvements in customer delivery performance and efficiency
• Customer satisfaction and overall account health

Work Location

Hybrid Onsite in London with estimated travel 10-20% across the EU.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

#J-18808-Ljbffr…