NOC Manager
Lead. Automate. Transform.
The Opportunity
We’re looking for a hands‑on NOC Manager to take ownership of monitoring and automation operations across multi‑client environments. This role is about transforming, not just running a NOC, by shifting from reactive support to automation‑first, proactive operations and delivering real customer and business outcomes.
What You’ll Lead & Own
- Automation First Operations
Take full ownership of automation across the business, centralise it within the NOC, and remove the burden from the Service Desk. Build scalable, self‑healing systems that reduce tickets at source.
- Advanced Scripting & Engineering at Scale
Design and deploy automation across large environments using PowerShell and modern orchestration tooling, operating safely and effectively across thousands of endpoints.
- Proactive Monitoring & Signal Quality
Own monitoring strategy end‑to‑end, improve telemetry, reduce noise, and ensure alerts drive meaningful action.
- Platform Performance & Reliability
Ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.
- Continuous Improvement & Root Cause Elimination
Drive a culture of permanent fixes using trend analysis, automation, and engineering improvements to remove recurring issues.
- Team Leadership & Accountability
Build and lead a high‑performing team with clear ownership, strong standards, and a focus on outcomes over activity.
What Makes This Role Different
- Operational Leadership (Run)
Owning uptime, SLAs, and service quality across all environments.
- Engineering Excellence (Build & Improve)
Designing automation, eliminating root causes, and scaling operations.
Who You Are
- Automation obsessed and hate repetitive work.
- Strong PowerShell, scripting, and automation engineering capability.
- Have built or significantly improved a NOC or MSP operations function.
- Comfortable operating at scale (hundreds to thousands of endpoints).
- Can lead teams while staying technically hands‑on.
- Understand the commercial impact of downtime and inefficiency.
Technical Background We’re Looking For
- Strong experience in MSP or multi‑client environments.
- Deep understanding of NOC operations, monitoring, and incident management.
- Hands‑on experience with RMM platforms and automation at scale.
- Advanced scripting capability (PowerShell essential, Bash beneficial).
- Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst).
- Solid grounding in Microsoft 365, Entra ID, and endpoint management.
- Strong understanding of infrastructure, networking, and platform performance.
Certifications (or Equivalent Experience)
- MD 102 (Endpoint Management)
- SC 900 (Fundamentals)
- ITIL 4 Foundation
- CCNA or Network+
- Vendor certifications across RMM platforms.
Leadership & People Management
- Experience managing and developing technical teams in an MSP or operations environment.
- Strong in performance management, setting expectations, giving feedback, and addressing underperformance.
- Comfortable leading one‑to‑one meetings, team structure, and accountability frameworks.
- Experience with recruitment, onboarding, and growing team capability.
- Confident acting as the senior escalation point during incidents.
Why Join Us?
- Own a mission‑critical function.
- Real autonomy to modernise and automate at scale.
- Shape what great looks like in a modern MSP.
- Work in a business that values engineering, not just support.
If you want a role that blends leadership, engineering depth, automation, commercial ownership, and meaningful impact, you’ll love it here.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “HBP Systems Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434434194__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }NOC Manager
Lead. Automate. Transform.
The Opportunity
We’re looking for a hands‑on NOC Manager to take ownership of monitoring and automation operations across multi‑client environments. This role is about transforming, not just running a NOC, by shifting from reactive support to automation‑first, proactive operations and delivering real customer and business outcomes.
What You’ll Lead & Own
- Automation First Operations
Take full ownership of automation across the business, centralise it within the NOC, and remove the burden from the Service Desk. Build scalable, self‑healing systems that reduce tickets at source.
- Advanced Scripting & Engineering at Scale
Design and deploy automation across large environments using PowerShell and modern orchestration tooling, operating safely and effectively across thousands of endpoints.
- Proactive Monitoring & Signal Quality
Own monitoring strategy end‑to‑end, improve telemetry, reduce noise, and ensure alerts drive meaningful action.
- Platform Performance & Reliability
Ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.
- Continuous Improvement & Root Cause Elimination
Drive a culture of permanent fixes using trend analysis, automation, and engineering improvements to remove recurring issues.
- Team Leadership & Accountability
Build and lead a high‑performing team with clear ownership, strong standards, and a focus on outcomes over activity.
What Makes This Role Different
- Operational Leadership (Run)
Owning uptime, SLAs, and service quality across all environments.
- Engineering Excellence (Build & Improve)
Designing automation, eliminating root causes, and scaling operations.
Who You Are
- Automation obsessed and hate repetitive work.
- Strong PowerShell, scripting, and automation engineering capability.
- Have built or significantly improved a NOC or MSP operations function.
- Comfortable operating at scale (hundreds to thousands of endpoints).
- Can lead teams while staying technically hands‑on.
- Understand the commercial impact of downtime and inefficiency.
Technical Background We’re Looking For
- Strong experience in MSP or multi‑client environments.
- Deep understanding of NOC operations, monitoring, and incident management.
- Hands‑on experience with RMM platforms and automation at scale.
- Advanced scripting capability (PowerShell essential, Bash beneficial).
- Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst).
- Solid grounding in Microsoft 365, Entra ID, and endpoint management.
- Strong understanding of infrastructure, networking, and platform performance.
Certifications (or Equivalent Experience)
- MD 102 (Endpoint Management)
- SC 900 (Fundamentals)
- ITIL 4 Foundation
- CCNA or Network+
- Vendor certifications across RMM platforms.
Leadership & People Management
- Experience managing and developing technical teams in an MSP or operations environment.
- Strong in performance management, setting expectations, giving feedback, and addressing underperformance.
- Comfortable leading one‑to‑one meetings, team structure, and accountability frameworks.
- Experience with recruitment, onboarding, and growing team capability.
- Confident acting as the senior escalation point during incidents.
Why Join Us?
- Own a mission‑critical function.
- Real autonomy to modernise and automate at scale.
- Shape what great looks like in a modern MSP.
- Work in a business that values engineering, not just support.
If you want a role that blends leadership, engineering depth, automation, commercial ownership, and meaningful impact, you’ll love it here.
#J-18808-Ljbffr…