{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Success Manager (CSM) – Finance/Fintech – UK”, “description”: “
As a Customer Success Manager, you guide customers towards their optimal usage of Spendesk with a dedicated and consultative approach to ensure retention, satisfaction and expansion.
Key Responsibilities
- External:
- Develop strong relationships with day-to‑day users and key decision makers
- Advise customers on best practices and optimization strategies
- Maintain high customer satisfaction (NPS)
- Mitigate churn risk
- Internal:
- Be the voice of the customer to Product and Marketing teams
- Provide feedback for product improvements and feature requirements
- Support the launch of new features to specific customer segments
- Collaborate with Sales and Marketing teams
- KPIs: Customer & MRR retention, NPS, Portfolio net growth (NRR)
- Advocacy (referrals, testimonials, quotes)
What We're Looking For
- You have minimum 1 year experience as a CSM in a SaaS environment or you have experience in Finance and wish to transition as a CSM (i.e. accounting)
- Excellent communication and consultative approach
- Ability to independently manage a customer portfolio
- Analytical mindset and attention to detail
- Passion for customer experience
- Experience in Fintech or Finance teams is a strong plus
As we are an international team, please submit your application and CV in English.
Benefits
- Flexible on‑site policy: 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Latest Apple equipment
Company: Spendesk
Location: London
Job Description:
As a Customer Success Manager, you guide customers towards their optimal usage of Spendesk with a dedicated and consultative approach to ensure retention, satisfaction and expansion.
Key Responsibilities
- External:
- Develop strong relationships with day-to‑day users and key decision makers
- Advise customers on best practices and optimization strategies
- Maintain high customer satisfaction (NPS)
- Mitigate churn risk
- Internal:
- Be the voice of the customer to Product and Marketing teams
- Provide feedback for product improvements and feature requirements
- Support the launch of new features to specific customer segments
- Collaborate with Sales and Marketing teams
- KPIs: Customer & MRR retention, NPS, Portfolio net growth (NRR)
- Advocacy (referrals, testimonials, quotes)
What We’re Looking For
- You have minimum 1 year experience as a CSM in a SaaS environment or you have experience in Finance and wish to transition as a CSM (i.e. accounting)
- Excellent communication and consultative approach
- Ability to independently manage a customer portfolio
- Analytical mindset and attention to detail
- Passion for customer experience
- Experience in Fintech or Finance teams is a strong plus
As we are an international team, please submit your application and CV in English.
Benefits
- Flexible on‑site policy: 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Latest Apple equipment
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Posted: May 17th, 2026