Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.
Your role includes
- Customer Support: Provide best‑in‑class support to new and existing customers throughout the API technical onboarding journey, ensuring excellent communication and presentation skills.
- Tools: Provide technical support to customers using a wide range of technologies such as Postman, MS Teams, Salesforce, and Freshdesk.
- Collaboration: Work closely with internal stakeholders such as Sales, Product and Engineering to ensure a smooth technical onboarding for new and existing customers.
- Performance Metrics: Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction.
- Efficiency: Identify processes and systems that can be improved to drive operational efficiency and work closely with relevant teams to see these ideas through to delivery.
What You’ll Bring
- A customer‑centric mindset – continually improving and delivering exceptional client service.
- Ability to maintain high levels of accuracy and complete tasks correctly on the first attempt.
- Excellent verbal and written communication skills, able to convey complex information clearly and concisely.
- Self‑motivated, delivery‑focused with a can‑do attitude toward learning and development.
- Capacity to meet tight deadlines on multiple items concurrently and under pressure while maintaining a high level of quality.
What We Offer In Return
- Flexible work arrangements supporting a strong work‑life balance.
- Hybrid office model – London office, home or hybrid.
- 27 days of annual leave per year plus bank holidays.
- Work abroad: up to 30 days outside the UK in a rolling 12‑month period.
- Regular social events and holiday swap option.
- 24/7 employee assistance programme, including mental‑health support, life assurance and income protection.
- Personal development budgets, role‑related training and unlimited LinkedIn Learning.
- Private healthcare, discounted dental cover and employee perks.
- Enhanced family‑friendly leave.
- Opportunity to take a few days per year to work on projects that matter to you.
What makes a great ClearBank team member
- Focus on solutions and positive outcomes, thinking radically and responsibly to deliver the best result for customers, colleagues, and the bank.
- Seek feedback, develop strong trusting relationships, and genuinely care.
- Strive for high quality, embracing learning and iteration.
- Team‑first mindset; avoid focusing solely on the individual.
Diversity, Equity & Inclusion
We are committed to diversity, equity, and inclusion at all levels. 42% of our senior management roles are held by women. We offer enhanced family leave policies, partner with Code First Girls, and increase awareness of neurodiversity through collaborations with the Inclusive Group.
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. We recognise that diversity is vital to the long‑term success of the business and commit to providing reasonable adjustments for candidates with disabilities.
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