Identity Services Support Engineer

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Identity Services Support Engineer

What You’ll Be Doing

Operate and support SailPoint Identity Security Cloud (ISC) in a live production environment
Manage Joiner, Mover, Leaver (JML) identity lifecycle processes
Support access requests, approvals, provisioning, and certifications
Monitor platform health, performance, and integrations
Troubleshoot incidents and perform root cause analysis
Configure and maintain SailPoint connectors (AD, Azure AD, ServiceNow, JDBC)
Onboard applications into IAM governance processes

Essential Skills / Experience

Hands‑on SailPoint Identity Security Cloud (ISC) experience
Experience supporting IAM/IGA platforms in production
Strong understanding of Identity lifecycle (JML)
RBAC and least privilege
Access reviews & certifications
Experience troubleshooting provisioning, workflows, and integrations
Familiarity with Active Directory / LDAP
Experience with REST APIs and integrations
Working knowledge of ITIL processes

Our Package

10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market‑leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market‑leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

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Company: BT Group

Apply for the Identity Services Support Engineer

Location: Birmingham

Job Description: