About The Team / Project
IT & Digital (ITD) plays a central role in delivering high‑quality, responsive, and secure services that support our staff and students. Our work directly shapes the learning and professional experience across the University. As part of the large IT Campus Support team, you will be working on‑site, providing IT and AV support to the University.
About The Role
The postholder will be a senior member of the IT Campus Support team. Key responsibilities include day‑to‑day operational management of incidents and service requests, providing strong technical leadership to solve and diagnose IT problems, leading projects that directly link to the university's academic strategy, and driving continuous improvement.
About The Candidate
Key Skills:
- Strong written and verbal communication, including documentation and presentation.
- Ability to collaborate effectively and meet deadlines.
- Customer‑focused mindset.
Essential Experience
- Managing and using Microsoft Windows 11 (and newer) platform, including SCCM.
- Providing 2nd line IT and AV support.
- Delivered consistent high standard of customer service support in an IT environment.
- Broad experience in enterprise IT systems.
- Supporting critical and complex business projects.
- Use of ITSM tools to support incident and service requests (e.g., FreshService).
Desirable Experience
- Leading innovation and change.
- Experience with Active Directory, Azure AD, and Group Policy.
Further information
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “The Manchester Metropolitan University”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434436878__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=19285” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Manchester” } } }About The Team / Project
IT & Digital (ITD) plays a central role in delivering high‑quality, responsive, and secure services that support our staff and students. Our work directly shapes the learning and professional experience across the University. As part of the large IT Campus Support team, you will be working on‑site, providing IT and AV support to the University.
About The Role
The postholder will be a senior member of the IT Campus Support team. Key responsibilities include day‑to‑day operational management of incidents and service requests, providing strong technical leadership to solve and diagnose IT problems, leading projects that directly link to the university’s academic strategy, and driving continuous improvement.
About The Candidate
Key Skills:
- Strong written and verbal communication, including documentation and presentation.
- Ability to collaborate effectively and meet deadlines.
- Customer‑focused mindset.
Essential Experience
- Managing and using Microsoft Windows 11 (and newer) platform, including SCCM.
- Providing 2nd line IT and AV support.
- Delivered consistent high standard of customer service support in an IT environment.
- Broad experience in enterprise IT systems.
- Supporting critical and complex business projects.
- Use of ITSM tools to support incident and service requests (e.g., FreshService).
Desirable Experience
- Leading innovation and change.
- Experience with Active Directory, Azure AD, and Group Policy.
Further information
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.
#J-18808-Ljbffr…