As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Key Responsibilities
- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner, leveraging transformation expertise to shepherd customers
- Driving customer education, governance, and workload migration planning
- Proactively solving customer challenges with new ideas, tools, and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption
A day in the life As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.
About the team
The AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. Their passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UK&I market.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
Qualifications
- Bachelor's degree in science, technology, engineering, math, business, or equivalent
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Amazon.com, Inc”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434436981__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33051” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Westminster” } } }As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Key Responsibilities
- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner, leveraging transformation expertise to shepherd customers
- Driving customer education, governance, and workload migration planning
- Proactively solving customer challenges with new ideas, tools, and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption
A day in the life As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You’re responsible for translating the customer’s strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer’s evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You’re a problem-solver, communicator, and trusted advisor to your customers.
About the team
The AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region’s largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. Their passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS’s commitment to the UK&I market.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
Qualifications
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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