Lead Administrator-DEF Academy Services

LEAD ADMINISTRATOR

Location: Defence Academy Services, Farringdon Road, Wiltshire SN6 8LASalary: £26,109.58 per annum plus excellent benefitsSchedule: Monday‑Friday, 37 hours per week – Mon‑Thurs 8‑4, Friday 8‑3:30pmContract: Fixed Term, 12 months

Responsibilities

• Act as the point of contact for collating information, circulating emails, arranging transport/accommodation for visits, and handling enquiries.
• Support coordination of all LCaD associated meetings, including room bookings, visitor engagement/admin, preparation of agendas and RODs.
• Create and maintain Teams shared file structures, records management, calendars and planners.
• Assist with new staff induction.
• Take notes, order stationery, arrange IT accounts, device issuance and onsite access.
• Liaise with site security staff to confirm clearances.
• Co‑ordinate the DAO Visit programme (EQA & CQV), including coordinating EQAs with Awarding Centres and ensuring timely reporting to DAO in line with Ofqual guidance.
• Maintain the DAO Qualification Management System (QMS), ensuring accurate data for all DAO Awarding Centres and keeping administrative logs in accordance with legislation, guidance and procedure; issue passwords and log‑on details where appropriate.
• Ensure all administrative tasks comply with current regulations and support the Compliance Manager with policy and procedure maintenance.
• Maintain the Ofqual portal and DAO website to support the RO Ofqual Statement of Compliance (SoC).
• Maintain DAO SharePoint & QMS logs; keep knowledge of these systems and follow associated guidelines and protocol; collate data to support statistical reports, including the Ofqual Quarterly return.

Qualifications

• Proven administrative experience (essential).
• Strong organisational skills with the ability to manage competing priorities.
• Confident communicator, able to engage effectively at all levels.
• PC literate with strong skills in MS Outlook, Word and Excel (PowerPoint desirable).
• Experience managing data, calendars and office systems.
• Flexible, adaptable and customer‑focused, able to work independently or as part of a team.
• Coaching or mentoring experience desirable.

Additional Information

• BPSS Clearance prior to appointment.
• All employees must undertake any task directed by management that is relevant to the Defence Academy, within their competence and ability.
• Employment requires wearing the Serco‑provided uniform at all times when on duty; it must be kept clean, neat and tidy.
• Adherence to all Serco Mandatory Policies as per the Serco Management System (SMS), Code of Conduct, Think Privacy and Security Operating Procedures (SyOps).
• This job specification may be changed in light of contract experience.
• There may be a requirement to use MOD‑provided vehicles on behalf of the MOD’s business, either as a driver or passenger.

Vetting and Checks

This role requires BPSS clearance, with the possibility of formal Security Clearance (CTC or SC) depending on the nature of the role; UK residency requirements may apply. An Occupational Health Questionnaire will also be completed.

Benefits

• Up to 6% contributory pension scheme.
• 25 days (pro‑rata) holidays plus bank holidays.
• Training and development: Over 1,100 internal courses, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across approximately 1,000 retailers – food, clothing, entertainment and travel.
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and donations to the Serco People Fund Charity.
• Employee networks supporting inclusion and connection for LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and individuals from all cultural backgrounds.

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