IT Operations Manager

Initial 6 month contract, £400pd inside IR35, hybrid (2 days per week onsite in London)

We are looking for an experienced and strategic IT Operations Manager to lead the delivery of high-quality IT services across a large Local Authority environment, supporting over 5000 users across multiple sites.

This is a hands‑on leadership role within the IT team, responsible for operational excellence, service improvement, supplier management and infrastructure support.

Key Responsibilities

• Lead IT operational service delivery across the organisation
• Manage ITSM processes including Incident, Change & Problem Management
• Oversee endpoint management, asset lifecycle & device provisioning
• Ensure security patching, vulnerability management & operational resilience
• Lead IT infrastructure improvements and disaster recovery planning
• Manage and develop IT operational teams and resources
• Act as SME on IT projects from scoping through implementation

Key Requirements

• Strong experience managing ICT Operations in a Local Authority (preferred) or Public Sector organisation (essential)
• Excellent knowledge of infrastructure, endpoint management & IT security
• Experience driving ITIL-based service improvement initiatives

#J-18808-Ljbffr…