About Global Relay
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Your Role
Our Technical Support team helps ensure that Global Relay's services run smoothly for all customers. We are available 24×7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving. As an Administrative Assistant on the Support team, you will provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.
During training you will be required to work in‑office up to 5 days per week for 6 months.
Responsibilities
- Completing user management requests and user support issues.
- Reviewing legal documents.
- Triaging incoming support tickets to determine problem severity in accordance with Service Level Agreements (SLA).
- Authorizing requests, ensuring contacts are authorized, as providing forms for completion.
- Verifying the identity of client representatives.
- Honing your great communication skills in an exciting, fast‑paced environment.
- This is an outstanding opportunity for those looking to begin their career in the tech industry.
Job duties
- Communicate with customers about changes to their authorized contacts.
- Conduct online presence investigation and data collection (legal / government filings).
- Provide user administration support for Global Relay’s systems and platforms.
- Use Salesforce and Jira to effectively manage all requests and incidents.
- Triage inbound Support tickets, including authorizing requests and gathering information.
- Assist with Enterprise Support duties, including reporting and user import requests.
- Manage Global Relay status page requests.
- Manage social media archiving changes.
- Update in‑house Support Home Page incident and information management.
About You
- Ideally you have a post‑secondary education; undergraduate degree or equivalent experience.
- If you have 1 or 2 years of experience in a customer facing service/support role that would be great, but is not essential.
- You should have a basic understanding of networks, email systems and their respective technologies.
- You will need to be attentive to detail and have the ability to work within defined legal policies and procedures.
- Given the nature of your relationship with our clients, you will need strong written and verbal communication in English.
- You are able to effectively manage your own time.
- You have prior experience using Microsoft Office (Outlook, Excel) and might have touched on Salesforce and Confluence (Jira) applications.
Disclaimer
Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application.
What You Can Expect
At Global Relay, there’s no ceiling to what you can achieve. You’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that rewards hard work and creativity. And you’ll work alongside talented individuals from diverse backgrounds.
Equal Opportunity
Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet each individual's unique needs.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Global Relay”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434437422__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }About Global Relay
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Your Role
Our Technical Support team helps ensure that Global Relay’s services run smoothly for all customers. We are available 24×7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving. As an Administrative Assistant on the Support team, you will provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.
During training you will be required to work in‑office up to 5 days per week for 6 months.
Responsibilities
- Completing user management requests and user support issues.
- Reviewing legal documents.
- Triaging incoming support tickets to determine problem severity in accordance with Service Level Agreements (SLA).
- Authorizing requests, ensuring contacts are authorized, as providing forms for completion.
- Verifying the identity of client representatives.
- Honing your great communication skills in an exciting, fast‑paced environment.
- This is an outstanding opportunity for those looking to begin their career in the tech industry.
Job duties
- Communicate with customers about changes to their authorized contacts.
- Conduct online presence investigation and data collection (legal / government filings).
- Provide user administration support for Global Relay’s systems and platforms.
- Use Salesforce and Jira to effectively manage all requests and incidents.
- Triage inbound Support tickets, including authorizing requests and gathering information.
- Assist with Enterprise Support duties, including reporting and user import requests.
- Manage Global Relay status page requests.
- Manage social media archiving changes.
- Update in‑house Support Home Page incident and information management.
About You
- Ideally you have a post‑secondary education; undergraduate degree or equivalent experience.
- If you have 1 or 2 years of experience in a customer facing service/support role that would be great, but is not essential.
- You should have a basic understanding of networks, email systems and their respective technologies.
- You will need to be attentive to detail and have the ability to work within defined legal policies and procedures.
- Given the nature of your relationship with our clients, you will need strong written and verbal communication in English.
- You are able to effectively manage your own time.
- You have prior experience using Microsoft Office (Outlook, Excel) and might have touched on Salesforce and Confluence (Jira) applications.
Disclaimer
Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application.
What You Can Expect
At Global Relay, there’s no ceiling to what you can achieve. You’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that rewards hard work and creativity. And you’ll work alongside talented individuals from diverse backgrounds.
Equal Opportunity
Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet each individual’s unique needs.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
#J-18808-Ljbffr…